Housing Solutions Officer

Carrington West; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local authority in Greater London is looking for a committed Housing Solutions Officer. This crucial role is focused on preventing and relieving homelessness while supporting residents at risk. The ideal candidate should have strong knowledge of housing legislation, excellent communication skills, and a proactive approach to public service. Responsibilities include managing cases, assessing applications under relevant housing laws, and working with various stakeholders to achieve effective housing outcomes.

Qualifications

• Proactive individual with strong knowledge of housing legislation required.
• Excellent communication skills to support residents and stakeholders.
• Commitment to delivering high-quality public services.

Responsibilities

• Manage a caseload of customers who are homeless or at risk.
• Assess applications to the Housing Register in line with the Council's scheme.
• Interview applicants to determine statutory duties under the Homelessness Reduction Act.

Skills

Knowledge of housing legislation

Excellent communication skills

Organisational skills

Job description

Overview

We are seeking a committed and customer-focused Housing Solutions Officer to join the Housing Solutions team at a busy West London local authority. This role plays a vital part in preventing and relieving homelessness, supporting residents at risk, and reducing the Council's reliance on temporary accommodation.

Responsibilities

• Manage a caseload of customers who are homeless or threatened with homelessness.
• Assess, investigate, and verify applications to the Housing Register under Part VI of the Housing Act 1996, in line with the Council's Allocations Scheme.
• Assess and interview applicants under Part VII of the Housing Act 1996, determining what statutory duty, if any, is owed in accordance with the Homelessness Reduction Act 2017.
• Maintain accurate case records, deliver timely and professional decisions, and work collaboratively with internal teams, partner agencies, and community stakeholders to achieve positive housing outcomes.
• Contribute to the delivery of service plans and ensure the provision of reliable data and performance information.

Qualifications

• Proactive, organised individual with strong knowledge of housing legislation, excellent communication skills, and a commitment to delivering high-quality public services.

How to Apply

If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on 02393 876082.

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