Housing Services Assistant

Michael Page (UK); London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-driven housing organisation in London is seeking a motivated Housing Services Assistant to provide tenant support. You will assist with tenant inquiries, manage garage lettings, and ensure good communication between the organisation and its residents. The ideal candidate has strong communication skills and experience in customer service, with opportunities for professional growth within a supportive team. This full-time role offers an hourly rate between £15.40 and £17.24.

Qualifications

• Excellent verbal, written, and interpersonal communication skills.
• Strong organisational skills and ability to prioritise tasks independently.
• Experience working with the public in a customer-facing role.

Responsibilities

• Provide courteous and informed advice to tenants and leaseholders.
• Respond to housing enquiries via phone, email, and in person.
• Advise on Housing Benefit and other welfare entitlements.
• Administer garage lettings and report repairs.
• Support tenancy sign-ups and changes.

Skills

Verbal communication

Written communication

Interpersonal skills

Organisational skills

Proficiency in Microsoft Office

Customer service experience

Education

5 GCSEs or equivalent

Tools

Housing management systems

Job description

• Be the friendly first point of contact in a community-driven housing team
• Build on your prior experience in housing services with room to grow

About Our Client

Our client is a resident-led housing organisation committed to maintaining high standards across its estates and delivering excellent customer service. The team works collaboratively to ensure the community thrives and residents feel supported.

Job Description

• Provide a courteous and informed advice service to tenants and leaseholders.
• Respond to housing enquiries via phone, email, and in person.
• Advise on Housing Benefit and other welfare entitlements.
• Administer garage lettings and report repairs to the local authority.
• Assist with estate inspections and monitor contractor performance.
• Support tenancy sign-ups, changes, and investigations into non-occupancy.
• Promote tenant participation and community engagement.
• Contribute to policy development and performance reporting.

The Successful Applicant

A successful Housing Services Assistant should have:

• Excellent verbal, written, and interpersonal communication skills.
• Strong organisational skills and ability to prioritise tasks independently.
• Proficiency in Microsoft Office and housing management systems.
• Experience working with the public in a customer-facing role.
• A good general education (5 GCSEs or equivalent).
• Willingness to learn and get involved in all aspects of the organisation\'s work.

What\'s on Offer

• Hourly rate range 15.40-17.24
• Full-time role based in Hackney.
• Supportive team environment with opportunities for development.
• Direct impact on improving housing services and resident satisfaction.
• A chance to work in a community-focused organisation with real purpose.

This is an excellent opportunity for a motivated individual to develop their skills within the not-for-profit sector. Apply today to join the team as a Housing Services Assistant.