Housing Options Officer – BF4976

Buckingham Futures; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Housing Options Officer to support individuals and families at risk of homelessness in North West London. This full-time, 3-month temporary position offers a hybrid work model with office attendance three days a week. Key responsibilities include providing housing advice, managing caseloads, and liaising with stakeholders. The ideal candidate should possess strong knowledge of relevant legislation, excellent communication skills, and experience in front-line housing services.

Qualifications

• Knowledge of the Homelessness Reduction Act 2017 and housing legislation.
• Ability to communicate effectively in writing and speaking.
• Experience in handling housing cases and working with clients.

Responsibilities

• Provide housing advice and fulfill statutory duties.
• Manage personal caseload and assist in preventing homelessness.
• Draft decision letters and ensure compliance with statutory timeframes.

Skills

Strong knowledge of the Homelessness Reduction Act 2017

Excellent communication skills

Negotiation skills

Letter-writing skills

Experience in front-line housing services

Proficiency in Microsoft Office

Ability to work with stakeholders

Tools

Housing case management systems

Job description

Buckingham Futures is currently recruiting for a Housing Options Officer to join a local authority in North West London on a full-time, 3-month temporary contract. This is a hybrid role, requiring attendance in the office three days per week.

Rate: £30.00 per hour (umbrella)

Location: North West London

Contract: Temporary (initially 3 months), Full-time

The Role

As a Housing Options Officer, you will be on the front line supporting individuals and families at risk of homelessness. You will play a key role in preventing homelessness, assessing statutory duties, and helping clients secure sustainable housing solutions.

Key Responsibilities

• Provide housing advice and fulfil statutory duties under housing legislation
• Manage a personal caseload through prevention, relief, and main duty stages
• Develop and monitor Personal Housing Plans
• Liaise and negotiate with landlords, families, and external agencies to resolve housing issues
• Conduct formal investigations under Part VII of the Housing Act 1996 (as amended)
• Draft and issue Section 184 decision letters in line with statutory timeframes
• Identify and elevate safeguarding concerns where appropriate
• Attend multi‑agency meetings to represent the service
• Coordinate with colleagues to secure and manage temporary accommodation placements
• Complete risk assessments for all temporary accommodation placements

Requirements

• Strong knowledge of the Homelessness Reduction Act 2017 and relevant housing legislation
• Excellent communication, negotiation, and letter‑writing skills
• Experience working in a front‑line housing or homelessness service
• Proficiency in Microsoft Office and housing case management systems
• Ability to work in partnership with a range of stakeholders and external organisations

If you are interested in this opportunity, please contact [e-mail] or [e-mail], alternatively, call 020 8125 4321.