Housing Options Officer

Carrington West; Essex; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local authority in Essex is seeking a dedicated Housing Options Officer to support individuals facing housing difficulties. In this role, you will provide comprehensive advice, negotiate with landlords, and work closely with social care teams and other organizations. The position requires 2-3 days on-site per week with full attendance during initial training.

Qualifications

• Dedicated and proactive individual.
• Ability to assess housing needs and provide specialist advice.

Responsibilities

• Deliver comprehensive advice both in person and by telephone.
• Participate in the Housing Options duty rota.
• Complete and monitor Personalised Housing Plans.
• Negotiate with landlords or mortgage providers to prevent homelessness.
• Attend case conferences and support outreach services.

Job description

Housing Options Officer – Essex Local Authority

We are seeking a dedicated and proactive Housing Options Officer to join a busy and customer‑focused Housing team within a local authority in Essex. In this vital front‑line role, you will support individuals and families experiencing housing difficulties, assessing their needs and providing specialist advice on the full range of housing options available. Where homelessness cannot be prevented, you will carry out detailed investigations under Part VII of the Housing Act 1996 (as amended) and issue clear, legally sound s184 decision letters.

Responsibilities

Deliver comprehensive advice both in person and by telephone, participate in the Housing Options duty rota, complete and monitor Personalised Housing Plans, and take active steps to prevent and relieve homelessness by negotiating with landlords or mortgage providers, making referrals to partner agencies, and helping customers access suitable accommodation such as social housing, private rentals, supported housing or shared ownership schemes.

Work closely with Social Care teams, health providers, registered providers and voluntary organisations, attending case conferences and supporting outreach services as required. This role requires 2‑3 days per week on site, with full‑time on‑site attendance during initial training.

How to Apply

If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

Note: If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Contact Information

We constantly recruit for similar roles across all levels, UK‑wide. For more information, call Cheryl at Carrington West on 02393 876082.

Data Protection Statement

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third‑party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.