Housing Officer - temporary

North West Leicestershire District Council; Coalville; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

A local council is offering a temporary Housing Officer position until December 2027. The role involves managing tenancy and estate management, addressing issues like rent arrears and promoting resident involvement. Ideal candidates will have experience in Housing Management for social housing, excellent communication skills, and a dedication to high-quality customer service. The position includes a mix of home and office working in Coalville with an annual salary between £32,597 and £36,363, plus generous benefits, including pension and training opportunities.

Benefits

34 days holiday (including bank holidays), increasing to 38 days after 5 years

Attractive Local Government Pension Scheme

Employee benefits programme

Continued training and development opportunities

Agile working scheme with a combination of home and office working

Qualifications

• Must have excellent verbal and written communication skills.
• Experience in Housing Management for a social housing provider is required.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Manage rent arrears, allocations, low-level anti-social behaviour and estate issues.
• Promote resident involvement and attend Tenants’ Association meetings.
• Deliver high-quality customer service.
• Work effectively independently and as part of a team.
• Perform duties from home and the council offices.

Skills

Excellent verbal and written communication skills

Experience working in Housing Management

Ability to work independently

Ability to work as part of a team

Job description

Housing Officer – temporary until December 2027

Are you passionate about working with people? We have an exciting, fixed term role within our Housing Management team working with our tenants and their families across North West Leicestershire. We are looking for someone with excellent verbal and written communication skills to join our busy team as a generic Housing Officer who will be responsible for a patch of properties within the district, dealing with all aspects of Tenancy and Estate Management. The responsibilities include managing rent arrears, allocations, low level anti-social behaviour and estate issues within the allocated patch. The role includes promoting resident involvement and empowerment which will involve attending some Tenants’ Association meetings in the evenings as and when required. The successful candidate will be committed to delivering high quality customer service with a smile on their face and have experience working in Housing Management for a social housing provider. Candidates must be both able to work effectively both independently and as part of a team. The role will be a mixture of home working and working from the council offices in Coalville.

Responsibilities

• Manage rent arrears, allocations, low level anti-social behaviour and estate issues within the allocated patch.
• Promote resident involvement and empowerment, attend Tenants’ Association meetings.
• Deliver high quality customer service with a smile on your face.
• Work effectively independently and as part of a team.
• Perform duties both from home and from the council offices in Coalville.

Qualifications

• Excellent verbal and written communication skills.
• Experience working in Housing Management for a social housing provider.
• Ability to work independently and as part of a team.

Benefits

• 36.25 hours per week with an annual salary of £32,597–£36,363 (pro rata to length of contract).
• Agile working scheme with a combination of home and office working.
• 34 days holiday (including bank holidays), increasing to 38 days after 5 years (pro rata to length of contract).
• Attractive Local Government Pension Scheme with at least 25% employer’s contribution.
• Employee benefits programme including payback on medical, dental and optical expenses.
• Continued training and development opportunities.

Interested? Take a look at the job pack online or please feel free to get in touch with Kylie Orwin (Senior Housing Officer) at [e-mail] or 01530 454493, who will be happy to discuss this important and exciting role.

You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers

Applications must be made using the online application process. Disabled applicants who meet the essential criteria for the job will be guaranteed an interview. We welcome applications from all sections of the community.

This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit: Devolution - North West Leicestershire District Council. If you have any questions, email [e-mail].

Closing Date: Sunday 4th January 2026