Housing Officer - Council

Spinwell Global; Brentwood; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A public sector recruitment agency is looking for a Housing Officer to manage and improve estate services for the community in Brentwood. The role includes ensuring outstanding service delivery, assisting with rent arrears, and engaging with customers of diverse needs. Candidates should have a qualification in Housing Management and substantial social housing experience. The position is hybrid, requiring office attendance 2-3 days per week. Competitive hourly pay is offered.

Responsibilities

• Provide high-quality estate management with excellent customer service.
• Assist in day-to-day management of Council’s housing stock.
• Address rent arrears and anti-social behaviour.

Skills

GCSE Maths and English A-C or equivalent

Competent in IT packages (Word, Excel, Outlook)

Ability to work within a team

Knowledge of Orchard Housing Management System

Qualification in Housing Management

Experience in a Social Housing environment

Experience in income recovery and debt collection

Empathetic customer interaction

Accurate casework maintenance

Valid full UK driving licence

Flexibility to work outside normal hours

Job description

Role: Housing Officer REF 1656204
Contract Length: 3 months with possible extension
Location: Hybrid/Brentwood – 2-3 days in office per week
IR35: Inside
Pay Rate to Intermediary: £25 per hour

Spinwell is recruiting for a Housing Officer for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE HOUSING OFFICER

To provide a high quality estate management service; ensuring outstanding customer service and service delivery. Engaging with customers to design services that work for them and utilising resources within the local community to make a real, quality difference to people’s lives.

The post covers a wide range of duties assisting with the day to day management of the Council’s housing stock as it relates to efficient estate management, including rent arrears and anti-social behaviour

SKILLS/EXPERIENCE HOUSING OFFICER JOB

• To be educated to GCSE Maths and English A-C or equivalent
• Competent in the use of I.T packages, including word, excel and outlook
• Ability to work within a team.
• Knowledge of the Orchard Housing Management System.
• Qualification in Housing Management
• Substantial experience of working in a Social Housing environment
• Practical experience of income recovery and debt collection.
• Ability to relate to customers in a calm, empathetic manner that often has complex needs and circumstances
• Ability to compile and maintain accurate casework
• Valid full UK driving licence
• Willingness and flexibility to work outside normal hours as necessary.

If you are a Housing Officer, apply now or send your CV to Spinwell!

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

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