Housing Officer

Sovereign Network Group; West of England; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A housing organization is seeking a Housing Officer in Bristol to manage a mixed tenure service effectively. You will address housing management challenges and engage with customers while ensuring safe neighbourhoods. The role, which is full-time and fixed-term until July 2026, offers a salary between £32,000 and £38,000 based on experience. The successful candidate will enjoy benefits like 25 days holiday, a matched pension scheme, and flexible work options within a supportive team.

Benefits

25 Days Holiday + Bank Holidays

Flexible benefits package for holiday

3 Wellbeing days

2 Paid volunteering days

Matched pension scheme up to 12%

Enhanced maternity/adoption pay

Enhanced paternity pay

Options for private medical insurance

Gym Membership discounts

Qualifications

• Ability to proactively manage a complex caseload.
• Strong communication with customers in demanding environments.
• Experience in delivering housing management services.

Responsibilities

• Deliver a professional mixed tenure service to customers.
• Resolve housing management challenges like anti-social behaviour.
• Shape sustainable communities and ensure neighbourhood safety.

Skills

Complex caseload management

Strong communication skills

Excellent customer service

Housing management services knowledge

Computer systems usage

Relationship building

Full UK driving licence

Tools

Microsoft Office

Job description

We have an opportunity for a Housing Officer to join our team in Bristol.

You’ll manage your own diary with a mix of working from home, office and out with our customers.

This is a full time fixed term role until the end of July 2026 with a starting salary of £32,000 - £38,000 depending on your experience.

Your role

As a Housing Officer you’ll be delivering a professional and high-quality mixed tenure service to our customers, using your knowledge and skills to resolve a range of housing management challenges. This could include anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding. You’ll be an integral part of ensuring our neighbourhoods are safe, whilst listening to our customers needs and making changes when needed. You’ll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for our customers.

To be successful in this role you will have:

• The ability to proactively manage a complex caseload
• Strong communication skills with previous experience of working with customers in a demanding environment
• Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
• Previous experience, or a knowledge of delivering housing management services
• Experience of using computer systems, for example Microsoft Office
• The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
• As you will be visiting our customers you will need a full UK driving licence and access to your own transport

A DBS check will be undertaken for the successful candidate.

What we can offer you

As a member of the Localities Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services

About us

At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.