Housing Officer

Marks Consulting Partners Limited; Histon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading consulting firm is seeking a Housing Officer to provide excellent tenancy and neighbourhood management services in Cambridgeshire. The successful candidate will demonstrate outstanding customer service skills and manage various safeguarding and ASB cases, ensuring a high standard of service delivery. Applicants should have strong communication skills and the ability to work independently.

Qualifications

• Excellent customer service skills putting the customer at the heart of what we do.
• Exceptional problem-solving skills and decision-making capabilities.
• Clear and effective communicator, able to convey complex information to stakeholders.
• Ability to manage own diary and reprioritise when necessary.
• Experience of working in partnership with internal teams.

Responsibilities

• Demonstrate customer focus and support customer requests.
• Provide excellent tenancy and neighbourhood management services.
• Manage Safeguarding and ASB cases to a high standard.
• Liaise with internal and external partners for consistent service.

Skills

Customer service skills

Problem-solving skills

Negotiation skills

Communication skills

IT literacy

Attention to detail

Job description

Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in Cambridgeshire.

What the job will be doing

• To be able to demonstrate that we put the customer at the heart of our services by building trust and using our expertise to support customer requests or provide an explanation where this is not possible.
• To provide an excellent level of tenancy and neighbourhood management services of our local neighbourhoods.
• To manage a range of Safeguarding and ASB cases to a high standard.
• To liaise with colleagues and partners both internally and externally to ensure a consistent service is provided within the Home Team.
• To demonstrate values and listen to our customers in order to improve the customer experience.
• To engage and listen to our customers in order to improve the customer satisfaction and helping.

What you will need

• Excellent customer service skills putting the customer at the heart of what we do.
• Exceptional problem-solving skills and decision‑making capabilities.
• Clear and effective communicator, able to convey complex information to customers and key stakeholders.
• Negotiation and influencing skills.
• Initiative to make difficult decisions.
• Excellent communication skills, both written and verbal and to a range of audiences.
• Ability to manage own diary and reprioritise reactively when necessary.
• IT literate and ability to adapt to new software.
• Ability to input data into systems accurately.
• Ability to work with minimal supervision.
• Highly organised and good attention to detail with a right first‑time attitude.
• The ability to work within an ever‑changing environment.
• Experience of working in partnership with internal teams and external organisations to achieve shared goals.
• Capability to deal with confrontation.
• Ability to follow procedures and maintain, clear, concise records.
• Able to create rapport and build effective relationships quickly.
• Identify areas for process change to enhance customer experience.

How to Apply

If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.