Housing Officer

Caridon Property Services; Crawley; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading housing service provider is seeking a Senior Housing Officer in Crawley. This role involves supporting tenants, managing housing cases, and working with agencies. Candidates should have strong communication skills and knowledge of housing legislation. The position offers a salary of £30,000 to £32,000 per annum and various benefits, including health coverage and generous leave allowances.

Benefits

Health benefits package

Competitive pension plan

Employee referral scheme

33 days of annual leave

Paid sick allowance

Qualifications

• Ability to listen and communicate effectively.
• Good written communication and numeracy skills.
• Basic IT skills required.
• Knowledge of Housing Legislation essential.
• Experience working in housing services is crucial.

Responsibilities

• Conduct tenant interviews and risk assessments.
• Assist with Housing Benefit claims.
• Lead high-priority Anti-Social Behaviour cases.
• Issue tenancy warnings and promote mediation for disputes.
• Collaborate with partner agencies for effective enforcement.

Skills

Effective communication

Written communication and numeracy

Basic IT skills

Knowledge of Housing Legislation

Experience in housing services

Partnership building

Job description

Overview

Join the Caridon Property Team: Make a Real Impact in Housing!

At Caridon Property, we're not just a leading provider of social housing—we're on a mission to make a difference. Founded in 2009, we've already provided homes for over 15,000 tenants and offer an award-winning service to both tenants and landlords. Our purpose is clear: to break the mould in social housing by offering homes to people in real need.

We believe in challenging conventional ideas and pushing the boundaries of what's possible in housing. Our vision is to become the leading provider of innovative, creative, full-service home solutions, and we're looking for passionate people to join us on this journey.

Job Title: Senior Housing Officer

Salary: £30,000 to £32,000 per annum DOE

Location: Maplehurst House, Broadfield Park, Crawley RH11 9GJ

Hours: 40 hours per week Monday to Friday 9am-6pm with 1 hour unpaid break, with availability for call outs on rota

Contract Type: Full Time

The role

You will be part of a team that focuses on tenant support, housing management, and Anti-Social Behaviour (ASB) case management. Responsibilities include conducting tenant interviews and risk assessments, assisting with Housing Benefit claims, and working closely with external agencies to meet tenant needs.

The role involves leading high-priority ASB cases, ensuring compliance with ASB policies, and collaborating with partner agencies for effective enforcement and resident safeguarding. Additional duties include issuing tenancy warnings, promoting mediation for disputes, providing performance reports, and maintaining partnerships with organisations. Monthly reports and KPIs are provided to management, highlighting team progress and service improvements.

This post is subject to an Enhanced Criminal Record Check

What are we looking for?

• Ability to listen and communicate effectively
• Good written communication and numeracy skills
• Basic IT skills
• Full clean UK Driving License (not required but preferred)
• Knowledge of Housing Legislation
• Experience working in housing and providing services to social housing residents
• Experience building strong partnerships with agencies like social services, police and local authority

Why join our team?

Working with Caridon means your part of a team committed to making a positive impact on people's lives. You'll not only grow in your career, but also contribute to transforming housing solutions in the UK. At Caridon, we believe in nurturing talent. Our friendly and inclusive team ensures that you feel supported every step of the way. Whether you're just starting out or looking to advance your career, we provide ample opportunities for growth.

Our Values

• Innovation: We embrace new ideas and creative solutions in everything we do
• Compassion: We are dedicated to supporting our clients and creating safe, comfortable homes for those in need
• Integrity: Honesty and transparency are the heart of our business

What is in it for you?

• Health benefits package including life cover and cash back plan on medical treatments
• Company events including team-building activities and Christmas parties
• Competitive company pension plan
• Employee referral scheme
• Discount platform on favourite brands and services
• Generous 33 days of annual leave allowance
• Paid sick allowance

Diversity and Inclusion

We, at Caridon, strive to create a workplace where everyone feels valued, can be themselves, and an opportunity to reach their full potential. We celebrate diversity and support our colleagues through various initiatives and staff networks. Our commitment is to build a strong, diverse workforce and foster an inclusive environment where everyone can thrive