Housing Officer

Pinnacle Group Limited; City of Edinburgh; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading housing services provider in Edinburgh is seeking a Housing Officer to manage housing services for military families. This full-time role involves attending various appointments and engaging with stakeholders to ensure quality service delivery. Ideal candidates will have experience in housing management and be focused on service excellence. Candidates must possess a full UK driving licence and demonstrate strong communication and organizational skills. Travel across Edinburgh and Leuchars is required.

Benefits

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Private Medical Insurance

Company Car

Employee Assistance Programme

Qualifications

• 2+ years in housing management or customer-focused environment.
• Full driving licence required.
• Eligible for security and clearance checks.

Responsibilities

• Deliver housing management services to families.
• Plan and attend occupancy appointments.
• Engage with various stakeholders to deliver services.

Skills

Customer service focus

Communication skills

Organizational skills

Job description

Pinnacle Group are looking for a Housing Officer to deliver a mobile patch-based housing management service. The role involves attending appointments with service families as they move into and out of their homes and while they are in occupation. In addition to delivering housing management services, the Housing Officer will play a key role in developing relationships and engaging with stakeholders including industry partners to ensure families receive a holistic and seamless individual and patch management service

You will be joining our Homes Team based in Edinburgh. Our Homes team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.

The ideal candidate will bring proven experience in housing management or a customer-focused operational environment, with a genuine commitment to delivering high-quality services to service families. They will be confident working independently across a mobile patch, demonstrate strong organisational and communication skills and be comfortable engaging with a wide range of stakeholders including military personnel, local agencies and industry partners.

This is a full-time role to work 8.30am - 4.30pm, Monday - Friday, with frequent travel across Edinburgh and Leuchars. A full UK driving licence is essential, an electric company car is provided.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• According to contractual requirements provide services to families as part of the occupancy cycle such as planning for, attending, and administering pre move out, move out, pre move in, move in and 14-day observation (settling in) visit appointments while working collaboratively with industry partners to meet the required standards
• Work in partnership with RAMS (responsible for void preparation works) to achieve the contractual move in standards ensuring families receive high quality homes and a welcoming/helpful service
• Ensure contractual occupancy move out standards are met, and recharges applied and allocated to service families using an evidence-based approach and high levels of diplomacy
• Contribute to and or lead on ensuring families and the places that they live receive a comprehensive and holistic patch service by raising, reporting, and monitoring to a successful conclusion any health and safety concerns, issues which impact on service families lived experience in their homes and or the areas they live in.
• In liaison with regional colleagues and managers, proactively plan, monitor, and manage routine appointments ensuring that any short notice changes are communicated immediately to relevant internal and external stakeholders
• Ensure garage voids are minimal and garages are managed/maintained efficiently and effectively along with accurate record keeping
• Liaise, engage, and work in partnership with a range of internal and external stakeholders including planning and coordinating patch / location walkabouts with stakeholders
• Liaise with and work in partnership with local agencies, charities, support providers, military liaison officers, service hubs and statutory authorities to deliver joined up support and services to families
• Support large scale and sometimes short notice moves which may require regional and national travel with overnight stays – includes covering other Housing Officer’s planned and unplanned short notice absence
• Participate and support events and a range of activities to engage with service personnel and their representatives including planning, organising, and attending one off and routine service family housing surgeries and stakeholder meetings
• Lead and assist in the investigation and resolution of complaints and occupancy breaches to a successful conclusion – drafting responses and reports as required

Key requirements:

• Preferred 2 years working in public or private sector housing management or a customer service focussed operational environment. Applications from ex service personnel welcome.
• Full driving licence
• Occasional national (overnight stays) but frequent regional/patch travel
• Demonstrates commitment to and passion for providing enhanced services to service families
• Must be eligible for relevant security and clearance checks
• Ability to work independently across a mobile patch

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car