Housing Officer

New Appointments Group; Bournemouth; Remote; GBP 28,000 - 35,000; Full time

Job summary

A housing services organisation is seeking dedicated Housing Officers to manage properties and support service users remotely. Responsibilities include conducting inspections, resolving issues, and maintaining housing standards. Candidates should have prior experience in a similar role, excellent communication skills, and a full UK Driving Licence. This position offers a competitive salary and an attractive benefits package including 33 days annual leave and employer pension contributions.

Benefits

33 days annual leave

Life cover

Health cashback membership

Laptop and phone provided

Claimable mileage expenses

Employer pension contributions

Qualifications

• Previous experience in a Housing Officer or similar support-focused role is essential.
• Ability to work remotely with minimal supervision.
• A full UK Driving Licence is essential.

Responsibilities

• Manage a portfolio of up to 250 properties and service users.
• Deliver high-quality housing management and tenancy support.
• Conduct property inspections and resolve tenancy issues.

Skills

Strong communication

Problem-solving

Organisational skills

Job description

Housing Officers – Remote Working – Must be able to commute within Bournemouth

£28-35,000pa + Excellent Benefits Package

Full-Time | Permanent

We are currently seeking dedicated and proactive Housing Officers to join our client – an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally.

This exciting opportunity is based with easy access to both the South East of England and South London, and offers a fully remote working model. You will have the autonomy to plan your own schedule and manage your own day-to-day responsibilities, with regular community visits to support and manage service users.

About the Role

As a Housing Officer, you will be responsible for managing a portfolio of up to 250 properties and service users. Once you join, you will be assigned your caseload and will take ownership of delivering direct support and property management. This includes carrying out property inspections, resolving tenancy issues, liaising with external agencies, and ensuring compliance with housing standards.

This is an ideal role for someone who is self‑motivated, organised, and passionate about supporting others in a community setting.

Key Responsibilities

• Deliver high‑quality housing management and tenancy support to a defined group of service users
• Conduct property visits and ensure housing standards are maintained
• Resolve tenancy issues, including complaints, breaches, or anti‑social behaviour
• Liaise with local authorities, support agencies, and landlords
• Maintain accurate records and reporting in line with company procedures
• Work independently to manage your diary, appointments, and caseload effectively

What We're Looking For

• Previous experience in a Housing Officer or similar support‑focused role is essential
• Strong communication, problem‑solving, and organisational skills
• Ability to work remotely with minimal supervision
• A full UK Driving Licence is essential (DVLA checks will be conducted)
• You must be willing to travel within the South London area as part of your daily responsibilities
• The successful applicant will be subject to enhanced DBS checks

Benefits Package

• 33 days annual leave (including bank holidays)
• Life cover (2x basic salary)
• Westfield Health membership – cashback on health services and discounts for retailers and gyms
• Laptop, phone, and any other required equipment provided
• Mileage expenses – claimable from home
• 6‑month probationary period
• Employer pension contributions (4% employer, 4% employee)

Referral Bonus Scheme

Referral bonus scheme – details available on request.

Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service.

This role is not open to applications from those who will require sponsorship under the points‑based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

Equal Opportunities

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.