Housing Officer

Riada Resourcing; Belfast; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading public sector organization in Belfast seeks a temporary administrative assistant to provide high-quality customer service and support various administrative tasks. You will require BTEC qualifications or equivalent experience. The role offers £13.91 per hour, Monday to Friday, with 37 hours a week and 35 days leave pro rata.

Qualifications

• BTEC Higher plus one year of relevant admin experience.
• BTEC National plus two years of relevant admin experience.
• Three years relevant admin experience may qualify candidates.

Responsibilities

• Provide high quality customer telephony services.
• Deal with customers presenting complex needs.
• Undertake a range of administrative duties.

Skills

Customer service skills

IT proficiency

Organizational skills

Education

BTEC Higher or equivalent qualification

BTEC National or equivalent qualification

Job description

NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential.

Responsibilities

• Provide high quality customer telephony services, answering and triaging calls professionally, helpfully and in a timely manner.
• Provide compassionate customer service, dealing with a wide range of customers often presenting with complex needs and issues.
• Undertake a wide range of administrative duties to meet the needs of the department.
• Monitor and manage inboxes.
• Competent use of IT systems.
• Organise and provide administrative support for a range of internal and external meetings.

Skills and Qualifications

• BTEC Higher or equivalent qualification plus one year of relevant general administrative experience Or,
• BTEC National or equivalent qualification plus two years of relevant general administrative experience.
• Exceptionally, candidates who do not meet the qualification requirement, but who can demonstrate that they have 3 years’ relevant general administrative experience may also be considered.

Further Information

About the role: £13.91 per hour. Monday to Friday (9.00am - 5.00pm). 37 hours per week, 35 days pro rata. Duration: Temporary, ongoing. Public Sector.