Housing Manager

Home Group; Stevenage; Hybrid; GBP 32,000; Full time

Job summary

A housing organization is looking for a Housing Manager to enhance community living in Stevenage and Ware. You'll be responsible for customer support, managing social behaviors, and conducting safety inspections. We offer a salary of around £32,000, hybrid work flexibility, and excellent benefits including 34 days leave. Ideal applicants have housing experience and strong organizational skills. Join us to make a real difference in the community while enjoying great development opportunities.

Benefits

34 days leave

Paid volunteering time

Matching pension contributions

Health cash plan covering dental and optical

Career development and training

Qualifications

• Experience in the housing sector with good knowledge of housing law.
• Super organized and methodical in approach.
• Ability to handle challenging complaints and work with external partners.

Responsibilities

• Provide face to face customer support on estates.
• Manage anti-social behaviors and respond to customer queries.
• Conduct estate inspections and ensure community safety checks.

Skills

Experience in housing management

Proactive self-starter

Resilience to handle complaints

Confidence in stakeholder management

Education

Chartered Institute of Housing Level 3 (or working towards)

Job description

Job Description - Housing Manager (252021)

Salary circa £32,000 per year depending on experience, skills and qualifications, plus great benefits including Health Cash Plan

Permanent, full time 37.5hpw

Stevenage and Ware

We can’t offer a CoS for this role

Home, a place where you belong

You’ll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You’ll provide first class customer service, delivering our customer promise every day!

What you’ll do

• Build strong connections with customers and take a proactive approach across our estates, so you can truly get to know our communities.
• You’ll look after a number of patches and neighbourhoods.
• Managing anti-social behaviours in our estates, responding to customer queries and complaints.
• Managing our voids process including liaising with local authorities.
• Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

• Experience in the housing sector and understand housing management, housing law and, in an ideal world, universal credit.
• Experience with or willingness to work towards Chartered Institute of Housing Level 3.
• Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude.
• Resilience to handle challenging complaints.
• Confidence working with external partners and stakeholders such as local authorities, MPs, etc.
• Good knowledge of Safeguarding and procedures around this.

This hybrid role and in an average week, you’ll spend 3 days working from our community patches of Stevenage and Ware.

Although you’ll spend time in our neighbourhoods, we do get together regularly, catching up at our Bishops Stortford Office, and 2 days working from home catching up on admin.

There may be some flexibility to adapt your working hours, so let us know about this when you meet us at the interview.

We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.

To get from A to B, you’ll need a valid driving licence, and a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

You’ll need a Standard DBS check done and we pay for that.

What’s in it for you?

• 34 days leave, pro-rated (including bank holidays and a “me day”).
• Paid time off for volunteering.
• Matching Pension contributions (up to 7%, with life assurance of 3× Basic Salary).
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies.
• Career path with development and an excellent training package.
• Excellent benefits and rewards including supermarket discounts and travel expenses.