Housing Manager

Home Group Limited; Botley; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

A leading housing organization is seeking a Housing Manager to join their team in Oxford. This role involves engaging with the community to ensure safe, maintained properties while handling complaints and anti-social behavior. Candidates should have a minimum of 2 years in housing management, great customer service skills, and be willing to pursue CIH Level 3. Benefits include 34 days of leave, health cash plans, and flexible working hours, making for an inviting work environment.

Benefits

34 days leave

Health cash plan

Matching pension contribution

Instant pay access

800+ discounts

Qualifications

• Minimum of 2 years housing management experience.
• Comprehensive understanding of housing management and law.
• Resilience in dealing with challenges and complaints.

Responsibilities

• Serve as face-to-face customer support in communities.
• Manage anti-social behaviour and conduct inspections.
• Handle queries and complaints with care.

Skills

Housing management experience

Customer service

Problem-solving

Working with external partners

Education

CIH Level 3

Job description

Housing Manager

Oxford

Permanent, Full time (37.5 hpw)

Salary £32,000 to £37,000 per annum (depending on experience, skills and qualifications) plus great benefits including Health Cash Plan

We can't offer CoS for this role

Home, a place where you belong

Join us as a Housing Manager at Home Group, in our awesome housing team in Oxford. You’ll be our face‑to‑face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You’ll provide first‑class customer service, delivering our customer promise every day!

What you’ll do

You’ll be out and about on our estates, meeting customers and building real connections with our communities.

You’ll look after several patches with support from our Community Housing Assistants, making sure neighbourhoods feel safe and welcoming.

Managing anti‑social behaviour is a core aspect of this role, spotting issues early and sorting them quickly.

Handling queries and complaints with care, always aiming to create inclusive, well‑kept places to live.

Conducting estate inspections, meeting with contractors on site, and completing routine safety and compliance checks.

You bring

Minimum of 2 years housing management experience with a comprehensive understanding of housing management, housing law and universal credit.

You have or are willing to work towards CIH Level 3

Confidence handling anti‑social behaviour cases, solving tricky problems and keeping communities safe.

Passion for delivering excellent customer service and have a genuine desire to help your customers.

Resilience in dealing with challenges and complaints

Confidence working with external partners and stakeholders such as local authorities, MPs etc.

The practical bits

This is a hybrid role and in an average week, you’ll spend 3 days working from our community patches in Oxford and two days working from home.

Flexible working hours or there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.

We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.

To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

You’ll need a Standard DBS check done and we pay for that.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

Whats in it for you?

34 days leave, rising to 39 (this includes bank holidays and a me day). The option to buy 5 more each year.

Health cash plan saving you (and your children) £1,140+ each year covering dental, opticians, prescriptions and more.

Matching pension contribution (up to 7% and life insurance of 3x basic salary).

Instant pay access with Stream.

800+ discounts on shops, holidays, days out, tech and more.