Housing Management Worker (Nights)

Home Group; Wymondham; On-site; GBP 25,000; Full time

Job summary

A leading housing charity is seeking a Housing Management Worker (Nights) in Wymondham to support customers experiencing homelessness. The role involves ensuring properties are well-maintained, assisting with tenancy management, and conducting safety checks. Ideal candidates will be passionate about customer service, have some property management experience, and the ability to work independently within a team. Offering competitive pay, 34-39 days leave, and various health benefits, this position allows for significant professional growth.

Benefits

34 days leave including bank holidays

Health cash plan

800+ high street discounts

Opportunities for career growth

Qualifications

• Background in property management or compliance is a plus.
• Passion for delivering excellent customer service.
• Ability to work on own initiative with diverse backgrounds.
• Confidence in collaborative work with colleagues and external partners.
• Ability to use technology for support plans and tenancy sign-ups.

Responsibilities

• Support customers managing tenancy and rent accounts.
• Engage customers to ensure their homes are maintained.
• Assist with housing benefit claims.
• Turn around vacant rooms within set timescales.
• Conduct routine safety and compliance checks.

Skills

Customer service

Property management

Health and safety compliance

Initiative

Collaboration

Job description

Job Description - Housing Management Worker (Nights) (251932)

Job Description

Housing Management Worker (Nights) - ( 251932 )

Description

Housing Management Worker (Nights)

Earn £12.60 per hour (£24,638 per annum) [pro rata] and great benefits including Health Cash Plan

We can’t offer a CoS for this role

Home, a place where you belong

This is a great opportunity for a Housing Management worker to join our team here in Wilkinson House. As our Housing and Property specialist, you’ll support our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night Housing Management Worker who won’t fall asleep on the job. If you’re as energised as a new Duracell bunny with the alert skills of a meerkat, this is the job for you!

What you’ll do

Customer group - Working with customers who have experienced homelessness with a variety of support needs including but not limited to offending, mental/physical health and substance misuse.

Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.

Help our customers with housing benefit claims, making sure that these are received on their rent account.

To support the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void rooms within set timescales. This will involve picking up a broom or paint brush!

You’ll carry out and record the routine safety and compliance checks in our buildings and communities making sure we’re compliant.

You’ll also manage the admin updating records, ordering, and arranging payment for works to be done

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

A background in property management, but that’s not a deal breaker! Perhaps you’ve worked in an environment with compliance and health and safety checks?

A passion for delivering excellent customer service and a genuine desire to help your customers.

The ability to work on your own initiative, positively influencing people from all different backgrounds.

Confidence working collaboratively with colleagues in other parts of the business as well as with external partners

Passion for property and get a thrill out of knowing that your properties are the best they can be for our customers!

Set work pattern with 3 to 4 sleep ins per week.

Based at our service in Wymondham.

Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,

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You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!

Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.

We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!

Colleagues really matter to us, that’s why we’re the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

For reasonable adjustments email [e-mail]