Housing Management Worker

Home Group; Newcastle upon Tyne; On-site; GBP 25,000; Full time

Job summary

A community-focused housing service in Newcastle upon Tyne is looking for a Housing Management Worker. This role involves supporting customers with housing management services to ensure their homes are safe and well-maintained. You will aid in their tenancy and rent management while also handling compliance and safety checks. The ideal candidate will have a background in property management or compliance, a passion for customer service, and the ability to work independently. A driving license is preferred but not mandatory. The position offers competitive pay and numerous benefits.

Benefits

34 days leave, pro-rated

Paid time off for volunteering

Matching Pension contributions

Health cash plan

Career development opportunities

Supermarket discounts

Qualifications

• Experience in property management is preferred.
• Knowledge of Housing Benefit is advantageous.
• Strong commitment to customer service.

Responsibilities

• Support customers with housing benefit claims.
• Manage and maintain properties and safety checks.
• Engage customers in their tenancy management.

Skills

Customer service

Property management

Compliance knowledge

Ability to work independently

Collaboration skills

Job description

Job Description - Housing Management Worker (26142)

Earn £12.60 per hour (£24,638 per annum) and great benefits including Health Cash Plan

Permanent, full time (37.5 hpw)

Newcastle Upon Tyne

We can’t offer a CoS for this role

Home, a place where you belong

This is a great opportunity for a Housing Management Worker to join our teams working with both Newcastle STEP and Newcastle Community Enablement. As our Housing and Property Specialist, you’ll support our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!

What’s in it for you?

• 34 days leave, pro-rated (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

What you’ll do

Our customer group is a mixture of complex needs, primarily Mental Health & Learning Difficulties

Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.

Help our customers with housing benefit claims, making sure that these are received on their rent account.

To support the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void properties within set timescales.

You’ll carry out and record the routine safety and compliance checks in our buildings and communities making sure we’re compliant.

You’ll also manage the admin updating records, ordering, and arranging payment for works to be done

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

A background in property management, but that’s not a deal breaker! Perhaps you’ve worked in an environment with compliance and health and safety checks?

Knowledge or understanding of Housing Benefit.

A passion for delivering excellent customer service and a genuine desire to help your customers.

The ability to work on your own initiative, positively influencing people from all different backgrounds.

Confidence working collaboratively with colleagues in other parts of the business as well as with external partners

Based at our office space in Newcastle you’ll spend your time travelling around the properties in our patch, predominantly the west end of Newcastle

Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,

You’ll need an Enhanced DBS check done and we pay for that.

A valid driving licence and a vehicle is preferred but not required

For reasonable adjustments email [e-mail]