Housing Management Administrator: Customer-Focused Admin

Orwell Housing Association Ltd; Ipswich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused housing organization in Ipswich is seeking a Housing Management Administrator to provide top-notch support to Housing Officers and deliver excellent customer service. The ideal candidate will have experience in administration, proficiency in IT systems, and a passion for inclusion. This role includes managing calls, processing housing applications, and supporting rental income maximization. Join us to make a meaningful difference in our communities.

Benefits

Ongoing training and development opportunities

22 days annual leave plus bank holidays

Reward and recognition awards

Wellbeing programme

Cashback health plan

Free parking

Qualifications

• Minimum of 6 months experience in administration and customer service.
• Skilled at multitasking, prioritising, and working independently.
• Passionate about inclusion, fairness, and delivering excellent customer service.

Responsibilities

• Managing calls whilst delivering friendly customer service.
• Entering housing applications and producing tenancy agreements.
• Supporting Housing Officers in monitoring housing benefit entitlements.

Skills

Customer service

IT systems proficiency

Multitasking

Clear communication

Knowledge of housing legislation

Education

GCSEs in English and Maths (A-C)

QCF Level 2 in Business Administration

Tools

Microsoft Office

Job description

A community-focused housing organization in Ipswich is seeking a Housing Management Administrator to provide top-notch support to Housing Officers and deliver excellent customer service. The ideal candidate will have experience in administration, proficiency in IT systems, and a passion for inclusion. This role includes managing calls, processing housing applications, and supporting rental income maximization. Join us to make a meaningful difference in our communities.