Housing Income Apprentice

Borough of Lewisham; Greater London; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A local government council in London seeks an apprentice for an 18-month position within the Income Team. The successful candidate will provide administrative support, assist with debt collection, and facilitate meetings. This role supports various services and offers excellent training, flexible working, and a competitive salary of £27,010 per annum. Candidates must be Lewisham residents and over the age of 16. This role features a hybrid working arrangement, combining office and home work.

Benefits

Local Government Pension scheme

Flexible working and family friendly policies

Season ticket and bicycle loans

Staff discounts including subsidised gym memberships

Supportive staff networks

Qualifications

• You should be over the age of 16.
• Be a Lewisham borough resident.
• Have full residency entitlement in the UK.

Responsibilities

• Provide general administrative support across teams.
• Support collection of debts from residents.
• Facilitate the running of meetings.
• Support the work of the Welfare Benefits Team.

Skills

Passion and drive

Ability to prioritize workload

Collaborative engagement

Job description

• Locations 1 Catford Road, London, SE6 4RU, GB
• Apply Before 01/20/2026, 11:59 PM
• Job Schedule Full time

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

If you’re passionate about working in an area where you can make a real difference to people’s lives we’d encourage you to apply for this role. You will have the opportunity to work in an ever-changing working environment with lots of scope for career progression.

You will have the opportunity to work in various services within the Income team including the Welfare Benefits Team, Garage Team, Former Tenants Arrears and Temporary Accommodation Team as well working with other internal and external partners like Housing Benefit and Department of Work and Pensions.

What’s the role?

We are looking for an apprentice to join the busy Income Team for a period of 18 months. You will be involved with the following:

• Provide general administrative support across the various teams in the Housing Income Team.
• To support the collection of debts from residents, taking payments and notifying residents of their debts.
• Facilitate the running of meetings, including scheduling, minute taking, distributing and following up actions.
• To support the work of the Welfare Benefits Team, promoting and attending resident events.

The successful candidate will be able to work collaboratively with members of the housing teams and other departments both internal and external to the Council. Most importantly, you will have the skills to positively engage with members of the public.

This role is temporary for 18 months.

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What we’re looking for

You should have passion and drive and be willing to learn quickly. There is currently an unprecedented demand on Housing Services and it is important that you will be able to prioritise your workload, carrying out essential administrative duties with ease.

Location

The job is primarily based in Laurence House, Catford, London, SE6 4RU but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

• Be over the age of 16 (there is no upper age limit)
• Be a Lewisham borough resident (the electoral register will be used to verify this information)
• Have full residency entitlement, there must be no restrictions on your status in the UK (all successful candidates will need to produce their passport once a job offer is made)

The recruitment process is anonymous and we don’t accept CVs.

£27,010 per annum (London Living Wage)

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email [e-mail] and an advisor will be in touch with you.

The Council reserves the right to close adverts early if there is a large response.