Housing Concierge

Home Group Limited; Leeds; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading support services provider in the UK is looking for a Housing Concierge to ensure the safety and well-being of vulnerable customers while managing building security and cleanliness. The ideal candidate will have a passion for supporting others and experience in sensitive situations, working both independently and as part of a team. This role offers training, development opportunities, and various employee benefits, including generous leave and pension contributions. Join us and make a real difference every day!

Benefits

34 days of annual leave

Paid time off for volunteering

Matching pension contributions

Health cash plan benefits

Supermarket discounts

Qualifications

• Experience in supporting vulnerable individuals, preferably in public service.
• Ability to manage sensitive situations confidently.
• Comfortable with both teamwork and lone working.

Responsibilities

• Ensure safety of customers and manage health and safety protocols.
• Act as the first line of support for customers.
• Patrol premises to check security and maintain cleanliness.
• Investigate suspicious activity and engage emergency services when necessary.

Skills

Passion for supporting others

Calm under pressure

Great communication skills

Team player

Job description

We're looking for a new Housing Concierge to join our team. Here at Home Group we look after our vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Responsibilities

• There is so much more involved than just stuck in an office monitoring CCTV or patrolling the premises.
• The first line of support for our customers when our wider team or their own support network isn't around to help!
• You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
• Thinking on your feet and managing a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
• Finally, if there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!

Why join us? This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work!

Qualifications

• Passion and experience in supporting others, either personally or professionally.
• You get a kick out of supporting the most vulnerable in society (maybe you've worked in public service, or the military). You know what’s required to look after the public and our customers too.
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.
• A team player with the confidence to work alone. Don’t worry you’ll have the full backup of our wider team including our out of hours emergency support team.
• Calm under pressure with great communication skills.

Stronger together: We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

Benefits

• Working Saturday & Sunday on a 4‑week (rolling) rota between the hours of 8 am and 11 pm.
• Although you’ll work weekends / lone work, we do get together regularly (in the daytime) for training and team meetings.
• Able to use technology to monitor CCTV, update records and communicate with colleagues.
• You’ll need an Enhanced DBS check done (we pay for it).
• 34 days leave, pro‑rated (including bank holidays and a "me day").
• Paid time off for volunteering.
• Matching pension contributions (up to 7%, with life assurance of 3× basic salary).
• Save up to £1,140 yearly with our health cash plan, covering dental, optical, and therapies.
• Career path with development and an excellent training package.
• Excellent benefits and rewards including supermarket discounts and travel expenses.