Housing Complaints Resolution Lead (Stage 2)

Butler Rose Ltd; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the United Kingdom is partnering with a large Housing Association to find a Complaints Dispute Resolution Lead for a three-month temporary role. This position offers hybrid working with 3 days in the office and 2 days remote, and a pay rate of up to £27.48 per hour PAYE. The successful candidate will manage a high volume of complaints, particularly Stage 2 housing complaints, and must have recent experience with the Housing Ombudsman. Strong drafting skills are essential.

Qualifications

• Candidates must have very recent experience handling Stage 2 housing complaints.
• Strong experience in drafting high-quality Stage 2 complaint responses is required.
• Recent experience working with the Housing Ombudsman is essential.

Responsibilities

• Handle a high volume of housing and repairs-related complaints.
• Manage at least 10 complaints per week.
• Respond to complaints efficiently and to a high standard.

Skills

Handling Stage 2 housing complaints

Drafting high-quality complaint responses

Managing a high volume of complaints

Working with the Housing Ombudsman

Efficiently reducing complaints backlog

Job description

A leading recruitment agency in the United Kingdom is partnering with a large Housing Association to find a Complaints Dispute Resolution Lead for a three-month temporary role. This position offers hybrid working with 3 days in the office and 2 days remote, and a pay rate of up to £27.48 per hour PAYE. The successful candidate will manage a high volume of complaints, particularly Stage 2 housing complaints, and must have recent experience with the Housing Ombudsman. Strong drafting skills are essential.