Housing Assistant (Permanent)(Full Time) - REN13096

Renfrewshire Council; Renfrew; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local government authority in the UK is seeking a Housing Assistant to support Housing Officers in delivering housing services, including customer interviews and tenancy management. Candidates should possess relevant public engagement experience, familiarity with Microsoft Office, and good communication skills. A National Certificate in Housing is desirable. Flexibility in working location may be required.

Qualifications

• Relevant experience in public dealings in person and via phone.
• Ability to use Microsoft Office effectively.
• Knowledge of housing services including estate management.

Responsibilities

• Support Housing Officers in local housing services.
• Interview and advise customers on housing needs.
• Maximize income for the Council and minimize rent arrears.

Skills

Dealing with the public

Working with figures

Microsoft Office

Effective customer service

Communication skills

Numeracy skills

Dealing with upset customers

Education

National Certificate in Housing or equivalent

Job description

Advert

The Housing Assistant will support Housing Officers in the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing customers at point of tenancy sign-up and other key tenancy changes including termination of tenancy and maximising the income for the Council and minimise the amount of rent arrears.

You must have relevant experience of dealing with the public in person and on the telephone; working with figures; and Microsoft Office packages. Knowledge of housing services including estate management and debt recovery, effective customer service and communication skills, numeracy skills; and the ability and confidence to deal with angry/upset customers is also required.

You will be expected to use your initiative when making decisions; and work at other locations and/or work flexibly when required.

A National Certificate in Housing (or equivalent) is desirable.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.