Housing Assistant

Sanctuary Group; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A not-for-profit housing organization is seeking a Housing Assistant in Birmingham. The role involves managing housing services, assisting with tenancy and voids management, and building relationships with customers. Ideal candidates will have experience delivering tenancy services, strong organizational skills, and a full UK driving license. The position offers an inclusive environment and numerous benefits including training, 25+ days annual leave, and a pension scheme.

Benefits

At least 25 days paid holiday

Pension scheme with employer contributions

Health and well-being plans

Family friendly arrangements

Responsibilities

• Providing onsite management and supervision of the supported housing service.
• Assisting with tenancy and voids management.
• Supporting compliance with safeguarding policies.
• Building relationships with customers and stakeholders.

Skills

Previous experience delivering tenancy services

Ability to extract and interrogate data

Basic knowledge of Microsoft Office packages

Experience working to deadlines

Driving licence

Education

Literacy and numeracy to the equivalent of Grade C English and Maths GCSE

NVQ2 or equivalent in relevant area

Job description

Responsibilities

• Providing onsite management and supervision of the supported housing service ensuring the delivery of an effective, enhanced, housing management service
• Assisting with tenancy and voids management and maintaining occupancy levels
• Supporting and promoting compliance with safeguarding policies and procedures
• Building and maintaining relationships with customers and internal and external key stakeholders
• Managing the procurement and availability of supplies, furniture, and equipment
• Recording and updating relevant data, maintaining effective filing systems
• Contributing to special projects and change programmes as appropriate, Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Qualifications

• Previous experience delivering tenancy services
• Experience working to deadlines and prioritising workload
• Basic knowledge of Microsoft Office packages
• Literacy and numeracy to the equivalent of Grade C English and Maths GCSE
• NVQ2 or equivalent in relevant area
• Ability to extract and interrogate data
• Some experience in the use of housing management systems or similar is desirable
• This role will involve driving on company business. Drivers must hold a full valid UK driving licence.

Are you ready to be your best?

Sanctuary Supported Living is delighted to be recruiting for a Housing Assistant across the Birmingham area. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

Benefits

• At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities