Housing and Support Delivery Officer

Hales Group; England; On-site; GBP 24,000 - 28,000; Full time

Job summary

A community-focused organization is seeking a dedicated Housing and Support Delivery Officer to join their team in Diss, Norfolk. The role involves assisting individuals in maintaining secure accommodation and managing housing services. Key responsibilities include housing management, customer support, and legal casework. Ideal candidates will have experience in social housing, strong organizational skills, and a driving license. This position offers attractive benefits, including 28 days of holiday and a flexible work environment.

Benefits

28 days plus 8 bank holidays

6% employer pension contribution

Health Cash Plan

Life assurance 3x annual salary

Flexible working with a Hub Home Roam approach

Qualifications

• Experience delivering housing management services within a social housing setting.
• Strong understanding of holistic, person-led support.
• Full UK driving licence and access to own vehicle.

Responsibilities

• Provide housing management and support in line with rules and best practice.
• Support customers with plans to keep their tenancy.
• Handle legal casework, including court presentations.

Skills

Experience delivering housing management services

Working with individuals with complex lifestyles

Organisational skills

Proficient in Microsoft Office

Job description

Housing and Support Delivery Officer

Location: Diss, Norfolk

Contract: Fixed term contract until 31st March 2027

Salary: £24,803 per annum, increasing to £27,207 per annum from 1st January 2026

Hours: 9:00am to 5:00pm, Monday to Friday

Driving licence essential

We are seeking a dedicated Housing and Support Delivery Officer to join our client's team in Diss, Norfolk. This role is a practical and people focused role where you'll help individuals settle into and maintain secure accommodation.

Key Responsibilities

• Provide housing management and support in line with rules and best practice
• Meet personal targets and agreed outcomes
• Support customers with plans and sessions to help them keep their tenancy and access services
• Promote Health & Safety and Safeguarding
• Complete sign ups, visits, checks, and deal with issues quickly
• Inspect properties, report repairs, and ensure compliance
• Reduce empty homes and let properties promptly
• Manage rent and service charges, and address anti-social behaviour
• Handle legal casework, including court presentations
• Write clear reports
• Support the team and take part in the on call rota

Person Specification

• Experience delivering housing management services within a social housing setting
• Proven success working with individuals with complex lifestyles
• Strong understanding of holistic, person-led support
• Excellent organisational skills and ability to prioritise workload
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams)
• Full UK driving licence and access to own vehicle
• Able to pass and maintain an Enhanced DBS check
• Willingness to undertake professional development

Benefits

• 28 days plus 8 bank holidays, increasing to 30 days plus 8 bank holidays after two years of service.
• 6% employer pension contribution (only 2% required from you)
• Health Cash Plan claim back optical, dental, physio and other medical expenses for you and your family
• Life assurance 3x annual salary
• Flexible working with a Hub Home Roam approach to support work/life balance

For more information on this position, please contact Megan at the Diss office.