Housing Advisor

London Borough of Newham; City of Westminster; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A local government authority located in the City of Westminster is seeking an experienced Housing Advisor to join its team in addressing housing needs and providing assistance. The ideal candidate will have proven experience in homelessness prevention and assessment, as well as exceptional communication skills. The position includes responsibilities such as managing applications, working with a diverse clientele, and achieving departmental targets. Flexible working arrangements are offered, with up to three days of remote work available.

Benefits

Flexible working arrangements

Remote work options

Qualifications

• Proven record in homelessness prevention and assessment.
• Ability to work with a diverse and vulnerable clientele.
• Experience in achieving performance targets.

Responsibilities

• Process applications for housing assistance.
• Work within a homelessness prevention service.
• Handle complaints and inquiries.

Skills

Homelessness prevention knowledge

Client communication

Performance target achievement

Quality advice provision

Written communication skills

Job description

Job Overview

Following our successful implementation of our Trainee Programme, we are giving experienced Housing Advisors who do not have a permanent role the opportunity to apply for a position within HPAS. This role is only suitable for experienced Housing Advisors as training will not be provided due to our new Trainee Programme which is at capacity.

What Newham can offer: flexible working, with the possibility of working from home up to 3 days a week.

Key Responsibilities

Your role will be to work as part of a team taking applications for those in housing need and determining what assistance the Authority is able to provide. The responsibilities include:

• Working within a homelessness prevention and assessment service post HRA 2017 in a busy London Borough.
• Dealing with a diverse and vulnerable clientele, either face‑to‑face, on the phone or through email.
• Achieving performance targets and meeting departmental objectives.
• Providing quality advice and information to members of the public and handling complaints and enquiries.
• Producing high‑quality written communications to a corporate standard.

Required Experience

Experienced Housing Advisors with a proven record in homelessness prevention and assessment who can demonstrate the skills listed above. Shortlisting decisions will be based on relevant experience and suitability for the role in line with the person specification.

Additional Information

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents you upload. The personal information we have collected from you will be shared with Cifas to prevent fraud and verify identity. For more details, see the data protection notice at Cifas website.

About the London Borough of Newham

The London Borough of Newham is located only 5 miles east of London, well connected by public transport, and home to major cultural, educational and commercial sites, including the Olympic Park, the University of East London and a large Westfield shopping centre.

Equal Opportunity Statement

We are committed to creating an inclusive, anti‑racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that is all that matters to us.