Housekeeping Team Leader - Housekeeping - Jumeirah Carlton Tower

Jumeirah Carlton Tower; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in London is seeking a Housekeeping Team Leader to oversee daily operations and guide a team with compassion and integrity. You'll be responsible for developing timelines, managing inventories, and ensuring exceptional service for guests. The ideal candidate has basic computer knowledge and experience with hotel systems. The role offers a competitive salary alongside a robust benefits package, including extra holidays, life insurance, and ongoing professional training.

Benefits

Competitive salary

Extra holiday for milestone birthdays

Life insurance and pension scheme

Dry cleaning of uniform

Meals on duty

Employee assistance programmes

Discounts on F&B and spa treatments

Taxi service after hours

Ongoing training and development

Cycle scheme and dental cashback

Responsibilities

• Oversee day-to-day activities and guide the team.
• Develop and implement timelines and delegate tasks.
• Ensure guests are attended to professionally.
• Compile duty rosters and manage changes.
• Prepare reports and maintain filing systems.
• Manage stock, inventories, and vendor directories.

Skills

Basic Computer Knowledge

Technical know-how

Handling telephone enquiries

Micros Cashiering system

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with warm and generous service, crafting distinctive and purposeful experiences that bring joy to guests worldwide.

About The Hotel

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rare feature in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa.

About the Job

An opportunity has arisen for a Housekeeping Team Leader to join us Jumeirah Carlton Tower.

The main duties and responsibilities of this role include:

• Overseeing day-to-day activities, motivate and guide the team to achieve goals, and lead by example with compassion, honesty, and integrity.
• Developing and implementing timelines, delegate tasks, and briefing staff on duties across various departments.
• Ensuring personnel, clients, and guests are greeted and attended to professionally and discreetly.
• Compiling duty rosters and advise on changes as necessary.
• Preparing reports and maintain appropriate filing systems.
• Managing stock, inventories, vendor directories, and contract agreements.

About you

• Basic Computer Knowledge
• Technical know-how where applicable (Intermediate)
• Exposure of handling telephone enquiries
• Exposure of handling Micros Cashiering system

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include

• Competitive salary + excellent service charge
• Extra holiday for milestone birthdays
• Life insurance and pension scheme
• Dry cleaning of uniform or business attire
• Meals on duty
• Employee assistance and wellness programmes
• Discounts on F&B and spa treatments
• Taxi service after hours
• Ongoing training and development
• Cycle scheme, dental cashback, eye test discounts
• Internal and external transfer schemes