Housekeeping Supervisor

Hilton Worldwide, Inc.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global hospitality company is seeking a Housekeeping Supervisor for their prestigious hotel in London. The role involves supporting the manager in overseeing the housekeeping staff, ensuring cleanliness and organization throughout the hotel. Candidates should have supervisory experience in housekeeping, demonstrate excellent leadership and communication skills, and have a strong commitment to delivering high levels of customer service. Flexibility in working hours is essential, and familiarity with property management systems is a plus.

Benefits

Hourly rate: £14.50

Global travel program for team members

Meals whilst on duty

Part of a fabulous team

Qualifications

• Housekeeping experience in the hotel/leisure/retail sector in a supervisory capacity.
• Available to work early mornings, evenings, weekends, and holidays.
• Excellent leadership, interpersonal, and communication skills.

Responsibilities

• Support Manager in assigning work of Room Attendants and Linen Porters.
• Check and maintain adequate level of supplies and request replenishments.
• Work with Front Desk and Maintenance Departments regarding room statuses.

Skills

Housekeeping experience

Leadership skills

Interpersonal skills

Communication skills

Customer service commitment

Ability to work under pressure

Knowledge of Outlook, Word, and Excel

Flexibility in work situations

Tools

Property Management Systems

Job description

Job Description

Housekeeping Supervisor (HOT0C4V3)

Work Locations

Conrad London St. James Hotel
22-28 Broadway London SW1H 0BH

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

Please note, this is a maternity cover contract

A World of Rewards:

• Hourly rate: £14.50
• A global travel program for team members
• Meals whilst on duty
• To be part of a fabulous team

The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for.

• The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
• The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
• The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
• The Orchard, for afternoon teas and lighter meals
• The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
• Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.

What will I be doing?

• Support Manager in assigning the work of Room Attendants and Linen Porters and assist the Housekeeping employees by jumping in and cleaning as needed.
• Check and maintain adequate level of supplies and material and request replenishment of supplies as required.
• Work with Front Desk and Maintenance Departments regarding the status of rooms and common areas ensuring that guest requirements are met according to Hotel policy.
• Assist the Housekeeper Manager in the daily checking of guest rooms and designated staff areas, public areas maintaining cleanliness standards.
• Ensure guest lost items are secured and policies followed.
• Ensure prompt email communication with other departments.
• Assist with team member orientation and training within the department.
• Attend meetings as requested and contribute new ideas to the overall success of the operation.
• Inspire the team to achieve high standards of work and guest care.
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Ensure all guest comments and feedback are acknowledged and followed up promptly
• Carry out Room Attendant and House Attendant duties when required

What are we looking for?

• Housekeeping experience in the hotel/leisure/retail sector in a supervisory capacity
• Available to work early mornings, evenings, weekends and holidays.
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Knowledge of Outlook, Word and Excel
• Flexibility to respond to a range of different work situations

Preferred capabilities and distinctions

• Familiar with Property Management Systems

Travel

• St James Park Tube Station – District & Circle Line – across the road
• Westminster Tube Station – Jubilee Line (4 Mins Walk)