Housekeeping Supervisor

DHY - Housekeeping; Copmanthorpe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hotel establishment in Copmanthorpe is seeking a Housekeeping Inspector to ensure that guest rooms and public areas meet high cleanliness and quality standards. The role involves managing daily housekeeping activities, coordinating with staff, and enhancing guest experiences by providing a well-kept environment. Candidates should have strong communication skills and experience in managing teams. The position comes with various employee benefits, ensuring a supportive work environment.

Benefits

Discounted room rates

Discount on food & beverage

Free meal during shifts

Access to Leisure Club facilities

Qualifications

• Ability to inspect and ensure quality standards are met.
• Experience in hiring, training, and managing staff.
• Strong communication and listening skills.

Responsibilities

• Inspect guest rooms and common areas for cleanliness.
• Assist in managing daily housekeeping activities.
• Document and resolve discrepancies with room statuses.

Job description

About Us:

Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.

Benefits to joining:

• Discounted room rates for you, as well as your friends & family worldwide!
• Discount on food & beverage at Marriott hotels worldwide.
• Free use of the Leisure Club facilities
• Access to discounts, rewards, and perks with top brands
• Free meal during shifts
• Staff parking during shifts
• Learning & Development opportunities
• Employee Assistance Programme
• Dedicated benefits website

Position Summary:

Inspect guest rooms, public areas, pool, etc. after being cleaned by Hotel Cleanliness Experts to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritise room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Perform other reasonable job duties as requested by Managers.