Housekeeping Supervisor

Maison Estelle; City of Westminster; On-site; GBP 47,000; Full time

Job summary

A luxury hospitality establishment in Westminster is seeking a Housekeeping Supervisor to oversee daily operations of the housekeeping department. You will ensure excellent service standards and manage a team to maintain public areas. Candidates should have at least one year of supervisory experience in a luxury environment, along with strong communication and time-management skills. The role offers an attractive salary potential of £46,870.20 per annum, including gratuities and various staff perks.

Benefits

Biannual company socials

Staff rates and F&B discounts

Birthday day off

Meals during shifts

Pension, health cash plan, and life assurance

28 days holiday including bank holidays

Recommend-a-friend bonus scheme

Qualifications

• Proven experience of at least 1 year in a luxury hospitality context.
• Ability to prioritize tasks during busy periods.
• Excellent communication skills for interacting with team and members.

Responsibilities

• Manage daily operations of the Housekeeping department.
• Conduct regular checks on public areas and toilets.
• Delegate daily tasks to the Housekeeping team.
• Report maintenance issues to management.

Skills

Experience in a Housekeeping Supervisor role

Time-management skills

Attention to detail

Communication skills

Passion for hospitality

Job description

Who are we?

Celeste is the newest property from the world of Estelle, sister to Maison Estelle in Mayfair and Estelle Manor in Oxfordshire. A meticulously restored townhouse, Celeste is opening in vibrant Notting Hill, London. A public Italian-American restaurant is located on the ground floor, complete with an alfresco front terrace, elegant wrap‑around bar counter and a glazed conservatory in the rear. Set on the first floor, our oak‑panelled, Tokyo‑influenced member’s area features Art‑Deco grandeur, with a sculptural bar stretching beneath soaring windows. Celeste’s second floor offers an open kitchen‑style pantry, serving Japanese dishes from the traditional robata, alongside delectable sushi and sashimi. Tucked beneath the eaves, on Celeste’s third floor, “The Apartment” is an ideal spot for a private hosted occasion, with rustic beams, reclaimed wooden floors and the spirit of an artist’s studio.

As a Housekeeping Supervisor you’ll be responsible for:

• Managing the day‑to‑day operations and activities within the Housekeeping department ensuring the team delivers an exceptional hosted experience for our members.
• Providing direction to the housekeeping team throughout the day.
• Carrying out regular spot checks of the public areas and toilets to check the work of the Housekeeping team and maintaining high standards throughout the club.
• Ensuring that daily cleaning check lists are completed.
• Acting upon member requests and special requirements where necessary.
• Reporting any maintenance issues to the Head Housekeeper and Chief Engineer.
• Passing on all information relevant to the cleaning of our members club public areas to the Head Housekeeper e.g. maintenance issues, special requirements and requests etc.
• Ensuring procedures for all waste disposal and recycling are adhered to.
• Encouraging a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
• Delegating daily tasks and schedules to the Housekeeping team.
• Managing linen, uniform and other fixed assets.

WHO WE ARE LOOKING FOR:

• At least 1 year proven experience in a Housekeeping Supervisor role within a luxury / lifestyle hospitality business.
• Excellent time-management skills; comfortable prioritising what is important during busy periods.
• Obsessive about attention to detail.
• Excellent communication skills and comfortable talking to colleagues, senior management, and coming front of house to talk to members.
• A genuine passion for hospitality and hosting.

What’s in it for you?

The on‑target earning potential for this role is £46,870.20 per annum – comprising a base salary of £35,989.20, plus a qualified estimate of £10,881 in gratuities and service charge. This is based on a hourly rate on £15.38.

At Estelle, we prioritize your well‑being and growth, offering a range of perks to enrich your experience:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off.
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend‑a‑friend bonus scheme.

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*About gratuities & service charge:

• Gratuities (tips) are paid on a pro‑rata basis regardless of your role.