Housekeeping Supervisor

Thwaites; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A welcoming hotel in the UK is seeking a Housekeeping Supervisor to lead a vibrant team and ensure high cleanliness standards for guests. You will mentor staff to deliver exceptional service, handle guest inquiries professionally, and ensure timely completion of tasks. The role offers a competitive salary, career progression opportunities, and various employee benefits, including health plans and generous discounts. If you have a keen eye for detail and can motivate others, this is a rewarding opportunity.

Benefits

Competitive salary

Access to 40% of wages weekly

28 days annual leave

Health cash plan

Employee discounts

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Life assurance

Bespoke training programmes

Qualifications

• Must be comfortable leading a team and ensuring high standards.
• Ability to respond professionally to guest feedback.
• Experience in a housekeeping role is beneficial.

Responsibilities

• Lead and mentor housekeeping team to meet high standards.
• Handle guest comments and resolve issues promptly.
• Ensure timely completion of cleaning tasks.
• Maintain cleanliness of bedrooms as per standards.
• Follow hotel procedures with the entire team.

Skills

Attention to detail

Team mentoring

Effective communication

Problem-solving

Ability to work under pressure

Job description

We’re looking for an approachable and enthusiastic Housekeeping Supervisor

You will lead a busy, vibrant team and ensure thousands of guests experience wonderful stays in immaculate rooms.

Your day to day;

• Mentor your team to ensure they provide the highest standards and attention to detail at all times
• Responding to guest comments and issues in a professional manner and rectifying any problems as soon as possible
• Ensuring your team are completing their work within a set time frame
• Cleaning of bedrooms to required standards
• Ensuring hotel procedures are followed by your entire team

Who are we looking for?

The standard of our bedrooms will leave a lasting impression on our guests, you will need to have a keen eye for detail and enjoy meeting targets.

You will be comfortable communicating on all levels and will need to contribute towards the Hotel Product Plan.

You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.

If you are passionate about delivering meticulous and can motivate others to do the then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment