Housekeeping Supervisor

FOREST HOLIDAYS LIMITED; Breckland District; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading nature-focused holiday company in Breckland District is seeking a Housekeeping Supervisor to manage cabin operations and ensure guest satisfaction at Thorpe Forest. You will supervise the housekeeping team to maintain high cleanliness standards and create inviting environments. The ideal candidate has experience in housekeeping, strong leadership abilities, and a passion for delivering excellent service. This part-time position offers competitive pay and various employee benefits including holiday allowance, performance bonuses, and wellness activities.

Benefits

Holiday allowance

Performance-based bonuses

Social events

Pension scheme

Paid volunteer day

Subsidised meals

Wellbeing events

Discounts on breaks

Discounts on top brands

Qualifications

• Previous experience in a housekeeping or cleaning role is essential.
• Experience leading or supervising a team is required.
• Strong work ethic and positive attitude are crucial.

Responsibilities

• Motivate and support the housekeeping team.
• Conduct training to meet brand standards.
• Ensure cabins are stocked and presented beautifully.
• Conduct health and safety checks on the cabins.
• Monitor quality standards across all cabins.

Skills

Housekeeping experience

Team leadership

Communication skills

Attention to detail

Job description

Join us where the River Thet winds through tranquil woodland at Thorpe Forest.

Location: Thorpe Forest (Norfolk)

Salary: £12.51 per hour

Working Hours: Part-time, 12 hours.

Days of Work: Monday and Friday, 9:15am until 4pm.

About the Housekeeping Supervisor Role

As our Housekeeping Supervisor, you’ll work closely with the Housekeeping Manager to ensure smooth operations and exceptional guest experiences. Open all year round, you’ll oversee a set number of cabins on each changeover day, guiding and supporting the housekeeping team to maintain our high brand standards of cleanliness and presentation.

You’ll lead by example, motivating your team, ensuring every cabin is spotless, and helping create that unforgettable Forest Feeling that keeps guests returning time after time.

Your Responsibilities

• Providing support and motivation to the Housekeeping Team to ensure high morale and productivity
• Delivering training to ensure all team members meet our brand standards
• Ensuring each cabin is correctly stocked and beautifully presented
• Conducting health and safety checks, such as smoke alarm and fire extinguisher inspections
• Monitoring and maintaining quality standards across all cabins
• Assisting with daily operations to ensure smooth and efficient changeovers

What Are We Looking For?

Our ideal Housekeeping Supervisor is approachable, organised, and passionate about creating exceptional guest experiences. You’ll take pride in every detail and inspire your team to do the same.

• Previous experience in a housekeeping or cleaning role (essential)
• Experience leading or supervising a team
• A positive, can‑do attitude and strong work ethic
• Great communication and teamwork skills
• A keen eye for detail and commitment to high standards
• Motivation to work outdoors in a forest environment, rain or shine
• A passion for hospitality and the great outdoors

Who Are Forest Holidays?

We’re a Certified B Corp. Our business has been recognised as a force for good. It's what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked‑away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

Why Join Us?

• Holiday allowance – Take the time you need to recharge and enjoy a healthy work‑life balance.
• Performance‑based bonuses – Earn a 5% bonus (paid quarterly) if customer service targets are met.
• Social events and awards evenings – Celebrate success with your team.
• Pension scheme – Secure your future with our company pension.
• One full paid day to volunteer – Give back to a cause you care about.
• Subsidised meals – Discounted food when working on location.
• Wellbeing events & activities – Focus on your mental and physical wellness.
• Save on breaks – Enjoy up to 20% off. Friends and family also receive 15% off.
• Hundreds of discounts – Save on top brands across the UK.

Pay Rates for Aged 16 and 17

16 years: £7.55 per hour

17 years: £10.00 per hour

Reasonable Adjustments

We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask — our team is happy to help.

Click ‘Apply’ now to start your journey with us at Thorpe Forest (Norfolk). Don’t miss out on this fantastic opportunity!