House Porter - AC Hotel by Marriott Birmingham

Valor Hospitality Careers UK; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality organization in Birmingham is seeking an organized individual for a physically demanding role focused on maintaining hotel laundry and providing customer service. The position offers flexibility, competitive pay, and opportunities for development. Join us in supporting the room attendants and interacting with guests as part of a committed team.

Benefits

Exclusive discounts for staff and family

Discounted hotel stays

Free meals while on duty

Access to wellness activities

Healthcare Cash Plan options

Qualifications

• Strong customer service skills are essential for interacting with guests.
• Ability to stay organized and manage linen requirements.

Responsibilities

• Ensure hotel laundry is ready for room attendants.
• Transport linen around the hotel while interacting with guests.
• Work in a physically demanding environment.

Skills

Customer service

Organizational skills

Job description

Overview

£15,238.08 per Annum / £12.21 per Hour, 24 Hours per week (3 days).

Are you super organised? In this role you’ll be working behind the scenes ensuring our laundry is ready to go for our room attendants!

Customer service is key, interacting with guests daily, as you transport linen around our hotel. You will be organised and on hand to support the room attendants with their linen needs.

This role is a physically demanding role that will be sure to keep you busy and constantly on the go. If you’re looking for a role to keep you on your toes and keep you fit at the same time, this could be the role for you!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

Responsibilities

• Ensure the hotel laundry is ready for room attendants and transport linen around the hotel while interacting with guests to provide quality customer service.
• Be organised and on hand to support room attendants with their linen needs.
• Work in a physically active environment and stay on the go throughout shifts.
• Discuss and agree shift patterns and contracted hours at interview.

Benefits

• Exclusive discounts for you, your friends and family
• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast
• Discounted stays for friends and family
• 50% discount when dining in our restaurants and bars
• Free meals while on duty
• Access to high-street discounts on a range of shops and experiences
• Up to 40% savings on a wide range of bikes with our Cycle To Work Scheme
• Generous refer-a-friend bonuses, starting at £250

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, including annual #HealthyHabits campaign
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family
• Healthcare Cash Plan options, from just £5 per month

Supporting your hospitality career growth

• Fully funded apprenticeship programmes
• Internal development programmes to support you as you grow within your role
• Monthly and annual team member service awards to recognise achievements

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.