House Manager

Kate and Toms; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A high-end holiday rental company near Norwich is seeking a part-time House Manager to oversee bookings and guest services. This role involves both administrative tasks completed remotely and on-site responsibilities such as check-ins and maintenance coordination. The ideal candidate will have customer service experience and basic computer skills, with flexibility for weekend support. Compensation is based on hourly invoicing, allowing for self-employment.

Qualifications

• Past roles must have included customer service.
• Basic computer and email experience necessary.

Responsibilities

• Manage bookings and guests, coordinating with cleaners and suppliers.
• Handle admin tasks like booking confirmations and guest communications.
• Provide weekend support for guest queries.

Skills

Customer service experience

Basic computer skills

Communication skills

Job description

House Manager required for high end holiday home 10 minutes from Norwich.

The role is part time but hours are mostly Monday and Friday. It is not salaried but hours are invoiced to the company monthly so you are self-employed.

The tasks

Management of bookings and guests, also the cleaners and laundry services which are contracted in. It's between 8- 12 hours per week and some can be done at home (admin) and some are done at the property (check in, meeting suppliers, routine checks).

Admin

• Point of contact for booking confirmations
• Point of contact for external agency confirmations
• Send out guest pre‑arrival communications and answer any guest questions
• Book the cleaners
• Order laundry via the online platform to ensure we have correct in storage
• Organise compliance visits – e.g. boiler servicing, alarm servicing etc (we have a schedule)
• Organise and maintenance and repairs as required
• Liaise with head office about damages and replacements or any guest complaints
• Order house supplies & equipment via the office

Guest support

• Friday check in and welcome (approx 4/5pm for 30 mins) – can be other days but is rare
• Welcome pack purchase and install (separate £ to cover welcome pack)
• Available on phone over weekend for guest questions or issues
• Call suppliers to troubleshoot any issues as required

Other requirements

• Must be available on Fridays for check in approx 4-6pm
• Available by phone for guest questions at the weekend – our office can also support.
• Admin tasks can be done any time
• Must be able to get to the property (ideally own car)
• Must have a computer (we can provide printer & paper, folders as required)

Experience

Experience in the same role is not necessary but we are looking for someone whose past roles included dealing with the public in a customer service capacity. Basic computer and email experience is required to use an external booking portal. Training and handover will be given with the current House Manager who is leaving.

We will ask for references from a previous employer before the role is confirmed