Hotel Services Supervisor

NHS; York and North Yorkshire; On-site; GBP 20,000 - 25,000; Part time

Job summary

A regional healthcare trust in York seeks a Hotel Services Supervisor to oversee the provision of hotel services to patients and staff. The role involves managing staff, ensuring high standards of service, and requires NVQ Level 3 and a Food Hygiene Certificate. Candidates should be motivated and reliable, with experience in a mental health environment preferred. This is a permanent, part-time position (24 hours per week) with flexible shifts.

Qualifications

• Candidates must possess NVQ Level 3 or equivalent in a relevant subject.
• Food Hygiene Certificate Level 2 with willingness to achieve level 3 and level 4 within an agreed timescale.
• Substantial experience supervising / coaching staff on a day to day basis.

Responsibilities

• Provide safe, high-quality hotel services to patients and staff.
• Manage Hotel Services staff including housekeepers and porters.
• Monitor standards and take corrective actions as necessary.

Skills

Effective verbal and written communication skills

Ability to manage a team

Time management

Problem-solving

Safe moving and handling techniques

Education

NVQ Level 3 or equivalent in a relevant subject

Food Hygiene Certificate Level 2

Tools

Microsoft Office

Job description

Go back Tees Esk and Wear Valleys NHS Foundation Trust

Hotel Services Supervisor

The closing date is 15 October 2025

Responsible for the provision of safe, high quality and efficient hotel services to patients, carers, staff and visitors to Trust sites on a day to day basis.

Responsible for the day to day management of Hotel Services staff including housekeepers, domestics, porters, catering, reception, storemen, couriers and post room staff.

Responsible for monitoring standards and taking corrective action as necessary.

To show commitment to and participate in quality improvement activities.

To interact compassionately with service users and carers at all times. Service users have a range of mental health conditions or learning disabilities.

To promote at all times a positive image of people with mental health conditions and learning disabilities.

To promote at all times a positive image of Hotel Services and the wider Trust.

Main duties of the job

An opportunity has arisen for a passionate, friendly and enthusiastic individual to work as a Hotel Services Supervisor within the Trusts Hotel Services Team.

Hotel Services Supervisors are responsible for the day to day management of Hotel Services staff including housekeepers, domestics, porters and receptionists, who provide and maintain a high standard of soft services support, cleanliness and the provision of food.

This post involves shift work including late/early, week-ends and bank holidays. You will be required to work different varying shifts between the hours of 06.45am - 6.15pm.The post you are applying for is 24 hours per week permanent post and your base will be Foss Park Hospital Haxby Road York. You may be required to work in different locations within a team.

You should be highly motivated, reliable, flexible and willing to work at short notice with substantial experience supervising/coaching staff on a day to day basis. Experience using IT software I.E. Microsoft Office. Experience of working in a mental health environment would be desirable along with a passion to providing high standards of customer service and cleanliness.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job responsibilities

Candidates must possess NVQ Level 3 or equivalent in a relevant subject , Food Hygiene Certificate Level 2 with willingness to achieve level 3 and level 4 within an agreed timescale, Numeracy and Literacy to level 2.

Please refer to the attached job description for further detailed information regarding the role and main responsibilities.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Person Specification

Qualifications

• NVQ Level 3 or equivalent in a relevant subject
• Food Hygiene Certificate Level 2 with willingness to achieve Level 3 and Level 4 within agreed timescale
• Numeracy and Literacy to level 2.

Experience

• Substantial experience supervising / coaching staff on a day to day basis
• Experience of using IT software i.e. Microsoft Office
• Experience of working in a mental health environment

Knowledge

• National Standard of Cleanliness (within agreed timescale).
• Basic knowledge of HR procedures.
• Health & Safety and COSHH
• Good understanding of confidentiality.
• Knowledge of stock control
• Patient-Lead Assessment of the Care Environment (PLACE) (within agreed timescale).
• Knowledge of deep-cleaning procedures

Skills

• Effective verbal and written communication skills in a range of situations.
• Ability to manage a team on a day to day basis and work constructively with team members.
• Able to prioritise and use initiative to problem solve effectively.
• Able to plan and deliver training to staff and assess competence
• Safe moving and handling and use of appropriate lifting equipment
• Safe, efficient and effective techniques in the following areas, producing consistently high standards: cleaning, Deep cleaning (within agreed timescale), Use of motorised cleaning equipment eg floor scrubber, carpet cleaner (within agreed timescale),Use of kitchen equipment, Preparation and serving of food, Use and cleaning of regeneration ovens (within agreed timescale),Washing and ironing
• Time management and ability to prioritise workload effectively
• Breakaway techniques (within agreed timescale)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust