Hotel Services Manager

IDEAL PERSONNEL; Milton Keynes; On-site; GBP 32,000 - 36,000; Full time

Job summary

A leading UK recruitment agency is seeking a Hotel Services Manager for a full-time, permanent position in Milton Keynes. The successful candidate will lead the hotel service team, ensuring outstanding service quality and compliance with health and safety standards. Responsibilities include training staff, managing shifts, and overseeing all aspects of hotel service delivery. A competitive salary range of £32,000 to £36,000 per annum is offered, along with the opportunity for career development.

Qualifications

• Experience in a similar role or potential for career development.
• Ability to lead and train a team effectively.
• Understanding of health, safety, and hygiene requirements.

Responsibilities

• Lead the hotel service team and ensure training in service standards.
• Comply with company and legal requirements including health and safety.
• Manage the duty management team and cover shifts.
• Oversee large functions to maintain service standards.
• Ensure proper communication with all management team members.

Skills

Leadership

Communication

Team Training

Health and Safety Compliance

Job description

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Full time , Permanent Milton Keynes £32,0000 to £36,000 per annum Ref No: IPRS7374 Our client has a vacancy for a Hotel Services Manager to maintain the highest level of service quality throughout the organisation. You will ensure customer expectations are met and where possible exceeded. To provide operational support to all departments and to support the food service areas. You will need sound experience in a similar role or have real potential to step-up in your career development. The role is working 5 days out of 7.

DUTIES AND RESPONSIBILITIES

• Lead the hotel service team, working with the line managers to ensure all Restaurant, Bar and Guest Care team members receive on-going training and development in service standards and delivery in order to meet both business and appraisal objectives.
• To be aware of and to comply with company and legal requirements including health, safety and hygiene.
• To manage the duty management team and to ensure that duty management procedures and work instructions are implemented.
• To cover duty management shifts and to carry out all tasks in relation to this.
• To be aware of business capacity and any specific requirements and to ensure correct resources are available.
• To collaborate and communicate with all members of the Management team to ensure continuity at all times.
• To be present at all large functions and events to over-see delivery and ensure that service standards are maintained.
• To carry out regular checks to ensure DWI and Health & Safety procedures are being maintained; take corrective action as appropriate when non-conformities arise.
• To collaborate and communicate with the Meetings and Events department assisting with possible sales activity or promotions.
• To work closely with the Executive Chef and kitchen brigade in enhancing the food offerings throughout the service provision.
• To ensure any up-to-date customer feedback relating to food or beverage quality is communicated with the food and beverage production areas and action to improve taken as necessary.
• To ensure all food and beverage stock takes are completed correctly, on time and are accurately calculated. Investigate thoroughly any discrepancies producing full explanations with reports ensuring any necessary corrective action is taken.
• To maintain and where possible, improve standards with particular emphasis on customer service and health & safety matters.

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so. apply job

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