Hotel Services Manager

Ideal Personnel & Recruitment Solutions Limited; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

A hospitality management firm in Milton Keynes is seeking a Hotel Services Manager. This role requires a candidate with experience in hotel services or potential for career growth, who can lead a team, ensure the highest service quality, and comply with health and safety regulations. Duties include managing service teams, overseeing compliance, and communicating with various departments. The position operates on a 5-day workweek, primarily on-site.

Qualifications

• Experience in a similar role or potential for career development.
• Strong knowledge of health and safety regulations.
• Ability to lead and train team members in service standards.

Responsibilities

• Lead the hotel service team and manage duty shifts.
• Ensure compliance with health, safety, and hygiene standards.
• Collaborate with management to ensure service quality.

Skills

Leadership

Customer service

Health and safety compliance

Operational support

Job description

Our client has a vacancy for a Hotel Services Manager to maintain the highest level of service quality throughout the organisation. You will ensure customer expectations are met and where possible exceeded. To provide operational support to all departments and to support the food service areas.

You will need sound experience in a similar role or have real potential to step-up in your career development. The role is working 5 days out of 7.

DUTIES AND RESPONSIBILITIES

• Lead the hotel service team, working with the line managers to ensure all Restaurant, Bar and Guest Care team members receive on-going training and development in service standards and delivery in order to meet both business and appraisal objectives.
• To be aware of and to comply with company and legal requirements including health, safety and hygiene.
• To manage the duty management team and to ensure that duty management procedures and work instructions are implemented.
• To cover duty management shifts and to carry out all tasks in relation to this.
• To be aware of business capacity and any specific requirements and to ensure correct resources are available.
• To collaborate and communicate with all members of the Management team to ensure continuity at all times.
• To be present at all large functions and events to over-see delivery and ensure that service standards are maintained.
• To carry out regular checks to ensure DWI and Health & Safety procedures are being maintained; take corrective action as appropriate when non-conformities arise.
• To collaborate and communicate with the Meetings and Events department assisting with possible sales activity or promotions.
• To work closely with the Executive Chef and kitchen brigade in enhancing the food offerings throughout the service provision.
• To ensure any up-to-date customer feedback relating to food or beverage quality is communicated with the food and beverage production areas and action to improve taken as necessary.
• To ensure all food and beverage stock takes are completed correctly, on time and are accurately calculated. Investigate thoroughly any discrepancies producing full explanations with reports ensuring any necessary corrective action is taken.
• To maintain and where possible, improve standards with particular emphasis on customer service and health & safety matters

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.