Hotel Receptionist

The Megaro Official; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A London-based hotel is seeking an experienced Hotel Receptionist for maternity cover. The role requires on-site work five days a week, handling check-in and check-out, managing reservations, and ensuring exceptional customer service. Applicants should have strong communication skills and attention to detail, with experience in hospitality preferred but not mandatory. This temporary position starts in December, offering an exciting opportunity to join a vibrant hotel team.

Qualifications

• Hospitality professional with a positive attitude and passion for customer service.
• Experience with hospitality is preferred.
• Flexible and can work on-site 5 days per week.

Responsibilities

• Ensure efficient management of check-in and check-out processes.
• Communicate effectively with guests and staff.
• Maintain and update guest records accurately.
• Provide a high level of customer service at all times.

Skills

Customer service skills

Attention to detail

Communication skills

Written English proficiency

Tools

Rezlynx (PMS)

Job description

Overview

Hotel Receptionist (Maternity Cover) – California Hotel 3*

Kings Cross

The California Hotel is a 61-bedroom bed & breakfast, part of the Megaro portfolio, with an Art Deco look and vibrant bar & Terrace.

Role and duties

We are looking for an experienced Hotel Receptionist, ideally with experience using Rezlynx (PMS) – though not required to be considered.

The receptionist will be on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, and maintaining fast correspondence with guests, assisting as promptly as possible.

Responsibilities

• ensure arrivals, check-in & check-out are managed smoothly and efficiently to the highest customer service level.


• have great attention to detail.


• have great communications skills.


• have excellent command of English, both verbal and written.


• be extremely knowledgeable regarding the company services, standards & products.


• flexible on working hours and duties.


• have a great eye for detail and will maintain guests’ records up to date at all times.


• provide exceptional customer service and unforgettable experience.

Requirements / Qualifications

• Hospitality professional with a to-do attitude and passion for customer service and guest journey.


• Ability to work on-site 5 days per week.


• Experience is preferred; Rezlynx (PMS) experience is a plus but not required.

This is a temporary role to cover a maternity leave, with an expected start date in the first or second week of December. Apply today and begin a new adventure with us.