Hotel Receptionist

The Megaro Hotel; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A high-end boutique hotel in London is seeking an experienced Hotel Receptionist to enhance their customer service team. The successful candidate will manage check-ins and check-outs efficiently, ensuring a 5-star experience for guests. Responsibilities include maintaining guest records, understanding room rates, and providing exceptional service. This position requires someone well-presented, knowledgeable, and passionate about luxury hospitality. Join a vibrant team and start a rewarding journey with us.

Qualifications

• Experience in a 5-star hotel as a receptionist is ideal.
• Passionate about luxury service and well-presented.
• Extremely knowledgeable about hotel services and standards.

Responsibilities

• Manage check-in & check-out smoothly to the highest level.
• Update guests' history and manage room rates.
• Provide exceptional customer service and unforgettable experiences.

Skills

Customer service skills

Communication skills

Organizational skills

Attention to detail

Job description

Hotel Receptionist – 5* Boutique Hotel

Kings Cross

Born in March 2007, The Megaro Hotel is a 49-bedrooms boutique hotel. Part of St Pancras Hotels group, this is a unique property, unique in its style, combining art, luxury, and exclusivity under one roof. The Megaro proudly holds the world’s largest external hotel mural, seen and acknowledged by international artists.

We are looking for an experienced Hotel Receptionist ready to join our wonderful team, experienced with the role in a 5* hotel would be ideal, although not a must. The receptionist will be working on-site 5 days a week, managing reservations (check-in & check-out), calls, and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible.

The ideal candidate will be passionate, well-presented and extremely knowledgeable, and passionate about 5-star service.

The role reports directly to the Hotel Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times, so communication is key.

Responsibilities

• ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level
• be a system superuser, updating guests’ history accordingly and understanding very well the management of room rates
• be extremely knowledgeable about the company services, standards & products
• commercially and financially astute
• flexible on working hours and duties
• have a great eye for details and will maintain guests’ record up to date at all time
• provide exceptional customer service and unforgettable experience

If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.