Hotel Receptionist

JJ FOX; St. Mawes; On-site; GBP 10,000 - 40,000; Full time

Job summary

A stunning hotel in St Mawes is seeking a friendly Receptionist to join their team. This role requires excellent interpersonal skills and a passion for delivering outstanding guest experiences. Full-time and part-time positions are available, with potential accommodations for full-time staff. Enjoy a relaxed environment with a high-end clientele and receive competitive pay and benefits.

Benefits

£13.25 per hour + tips

Free staff meals while on duty

28 days holiday per year

Free on-site parking

Employee of the Year Programme - £500 prize

Discounted stays and food at all hotels

Complimentary stay after 1 year of service

Qualifications

• Friendly and professional demeanor required.
• Experience in hospitality preferred.
• Availability for weekends is essential for part-time.

Responsibilities

• Greet guests with professionalism and warmth upon arrival.
• Manage check-in and check-out processes efficiently.
• Handle guest enquiries and provide local knowledge.
• Coordinate bookings using the hotel's system.
• Maintain high presentation standards.
• Communicate effectively with staff.
• Resolve guest concerns promptly.
• Support daily front desk operations.

Skills

Excellent interpersonal skills

Warm demeanor

Passion for guest experience

Job description

Overview

Receptionist - Stunning Hotel in St Mawes: A beautifully appointed hotel in the heart of St Mawes is seeking a friendly, professional Receptionist to join their team on a permanent basis. This is a fantastic opportunity to work in a relaxed yet elegant environment, welcoming a high-end clientele. We are looking for someone with excellent interpersonal skills, a warm demeanor, and a passion for delivering outstanding guest experiences. Full-time and part-time applicants are welcome. Please note: Part-time candidates must be available Fridays, Saturdays, and Sundays.

Responsibilities

• Greet guests with professionalism and warmth upon arrival
• Manage check-in and check-out processes efficiently
• Handle guest enquiries and provide local knowledge and recommendations
• Coordinate bookings and reservations using the hotel's booking system
• Maintain high presentation standards in the lobby and reception area
• Communicate effectively with housekeeping, restaurant, and management teams
• Resolve guest concerns promptly to ensure excellent guest satisfaction
• Support smooth day-to-day front desk operations

What’s on offer

• £13.25 per hour + tips
• Full-time or part-time hours (weekends essential for part-time)
• Free staff meals while on duty
• 28 days holiday per year, increasing to 30 days after 2 years
• Free on-site parking
• Staff accommodation may be available for full-time staff
• Employee of the Year Programme - £500 prize + complimentary two-night stay
• Discounted stays and food & beverage at all hotels within The Polizzi Collection
• Complimentary stay (including breakfast and dinner) at one of the hotels after 1 year of service

If you enjoy working in a welcoming environment, meeting new people, and providing a first-class guest experience, we would love to hear from you.