Hotel Receptionist

Delta Hotels by Marriott Breadsall Priory; Morleymoor; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in Morleymoor, England, is seeking a Receptionist to create memorable guest experiences. You will be the first and last point of contact for guests, handling check-ins/outs, answering calls, and working with various departments. Ideal candidates will have excellent customer service and communication skills. Experience preferred, but a passion for hospitality is key.

Qualifications

• Genuine and warm approach with standout people skills.
• Strong attention to detail and IT savvy.
• Good communication skills in English, both written and spoken.
• Ability to work in a fast-paced environment.
• Previous experience preferred but passion is valued.

Responsibilities

• Shape guests' first and last impressions through warm welcome.
• Work closely with other departments to enhance guest experience.
• Answer incoming calls, allocate rooms, and prepare bills.
• Demonstrate strong computer skills and personal service.

Skills

Customer service skills

Attention to detail

Good communication skills

IT skills

Job description

Overview

What you’ll be doing? As one of our Receptionist team, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best. From the arrival experience and throughout our guests stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out.

Yet the role is so much more than that, you’ll work closely with other departments to enhance the guest experience, answering incoming calls, allocating rooms and preparing our guests bills, your computer skills will be as good as your personal skills.

Responsibilities

• Shape guests\' first and last impressions through warm welcome, assisting check-in, and ensuring guest satisfaction at check-out.
• Work closely with other departments to enhance the guest experience.
• Answer incoming calls, allocate rooms, and prepare guest bills.
• Demonstrate strong computer skills and personal service.

Qualifications

• A genuine and warm approach with standout people skills.
• Strong attention to detail and IT savvy, ensuring accuracy in room allocation, billing, and noticing small details (e.g., room preferences, last stay).
• Good communication skills, and level of English – both written and spoken.
• Ability to work in a fast-paced environment with a can-do attitude and enjoy being busy.
• Previous experience is preferred, but we value passion for great customer service and exceptional people skills.