Hotel Receptionist

ibis, ibis Styles, ibis budget; Crawley; On-site; GBP 22,000 - 27,000; Full time

Job summary

A vibrant hotel at Gatwick Airport is seeking a full-time Hotel Receptionist to join their team. The ideal candidate will have hotel reception experience and a passion for delivering excellent customer service. Responsibilities include checking in guests, answering queries, and supporting guests throughout their stay. This role offers a competitive salary of up to £26,434 p.a. along with benefits including discounts at hotels and career progression opportunities.

Benefits

Day off for your birthday

Discounts at hotels

Opportunities for career progression

Qualifications

• Experience working in a hotel reception is necessary.
• Ability to provide great customer service.
• Confident with telephone communication.
• Basic admin skills required.

Responsibilities

• Check guests in and out efficiently.
• Answer questions and support guests during their stay.
• Perform light admin tasks and serve food and drink.

Skills

Hotel reception experience

Great customer service

Telephone manner

Basic computer skills

Job description

Company Description

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Job Description

Ready to embark on a new journey? ibis Styles London Gatwick Airport opened last year and is welcoming weary travellers for a great, invigorating stay and we're looking for outgoing, dependable, welcoming Hotel Receptionist to deliver an amazing first impression and ensure our guests want to come back time and again. We're building our team and need a full-time Hotel Receptionist (officially known as Guest Service Assistants) working 40 hours a week in return for a competitive salary of up to £26,434 p.a. plus great benefits including a day off for your birthday, discounts at hotels and opportunities for career progression.

We are looking for someone with hotel reception experience and we need people who are open, welcoming and who know what great customer service looks like - the kind of person you'd like to meet after a long day of travelling! You'll be checking guests in and out, answering questions and supporting them during your stay. A great telephone manner is essential and you'll need to be confident using a computer as you'll be doing some light admin also. As we're one big team, you can also expect to be pulling the odd pint, taking some food orders and turning your hand to whatever's needed to ensure our guests have a great stay.

You'll be working at 40 hours a week, which could including a mix of midweek, weekend, early and late shifts for flexibility in your schedule would be a big advantage but don't let it put you off applying if you have some restrictions we can work around. As the role can involve serving alcohol, we do require candidates to be 18 years of age or older.

ibis Styles Gatwick Airport hotel has over 180 bedrooms and welcomes international guests, business travellers, families and people heading off on holiday so its a bustling and vibrant hotel. As Receptionist, you'll be key to ensuring that they enjoy a great guest experience during their visit and will want to come back again soon!

If this sounds like a role that's right up your street, we'd love to hear from you.

Reference: GAT-RECEP0060625

Additional Information

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