Hotel Receptionist

Andrew Brownsword hotels; Cheltenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent hotel chain in the Cotswolds is seeking a Receptionist to offer exceptional guest experiences. The role involves hosting guests, ensuring memorable stays, and supporting teamwork across departments. Ideal candidates will have experience in customer-facing roles and excellent communication skills. The position offers competitive pay, service charge, and various perks including discounts and development opportunities.

Benefits

Competitive pay plus service charge

25% off food & beverage

Employee Assistance Programme

Development opportunities

Qualifications

• Experience in a similar receptionist/guest-facing role preferred.
• Strong communication and customer service skills.
• Friendly, thoughtful, and guest-focused approach.

Responsibilities

• Welcome and host guests from check-in to check-out.
• Ensure all guests have a memorable experience.
• Work as one team across departments and support colleagues.

Skills

Communication skills

Customer service skills

Guest-focused approach

Job description

Overview

Location: Situated in one of England's prettiest villages, The Slaughters Manor House is a beautiful 17th Century manor house, giving attentive service with one of the most acclaimed restaurants in the Cotswolds. With 4 AA red stars, and 3 AA rosettes, The Slaughters Manor House offers the opportunity to work within a quality hotel in a picturesque location.

Join us as a Receptionist and let your passion and personality shine. Our culture values thoughtfulness towards colleagues and guests. This role suits someone with experience in a similar position. As a host to our guests, you will help ensure memorable experiences.

Check out some of the key points about the role: hosting guests from check-in to check-out, which could include booking tables, advising on local hotspots, or simply chatting. We encourage teamwork across all departments and aim for a fair rotation system to support work/life balance.

To say thank you, we have many perks and competitive pay, including service charge and tips that are paid in addition to base pay.

How to apply: Send us a Whatsapp message with FAMILYFIRST to [phone] to find out more, chat to us and apply (or apply the normal way, whichever works best for you!).

Responsibilities

• Welcome and host guests from check-in to check-out, including booking tables when appropriate and advising on local attractions.
• Ensure all guests have a memorable experience and feel genuinely cared for.
• Work as one team across departments and support colleagues as needed.
• Be flexible with rosters to support work/life balance and fair scheduling.

Qualifications and Requirements

• Experience in a similar receptionist/guest-facing role preferred.
• Strong communication and customer service skills.
• Friendly, thoughtful, and guest-focused approach.

Benefits and Perks

• Competitive pay plus service charge (shared amongst the team).
• Discounts across our hotels: 25% off food & beverage, staff rates, and family perks.
• Employee Assistance Programme with confidential helpline; free meals on duty.
• Development opportunities and internal promotions; milestone awards and gifts.

About our family of hotels

We bring a family of hotels together under one roof. Each hotel is unique, individual, and quirky in personality, with a focus on quality and inclusivity. Our hotels range from award-winning properties to city centre locations, with experiences that are memorable for guests and teams alike.

How to apply

Send us a Whatsapp message with FAMILYFIRST to [phone] to find out more, chat to us and apply (or apply the normal way for you).