Hotel Porter

Scotsman Hospitality; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable hospitality group in Edinburgh is seeking an experienced Hotel Porter to provide high-quality customer service. Responsibilities include escorting guests to their rooms, assisting with luggage, and ensuring guests' needs are met for a positive experience. Candidates must have prior hospitality or customer service experience. The position offers various employee benefits including discounts and flexible working opportunities.

Benefits

TRONC electronic tips

Wagestream payment options

30% off food and cinema tickets

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Career development training programs

Qualifications

• Must have experience within hospitality or a customer service environment.

Responsibilities

• Escort guests to their rooms, showing them the facilities inside.
• Assist customers with their luggage and deliver as necessary.
• Store guest luggage on check out and tag it correctly.
• Ensure all customers have the best possible experience.
• Direct guests and answer queries to ensure they feel welcome.

Skills

Customer service

Hospitality experience

Job description

Who we are?

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

We are looking for an experienced and talented Hotel Porter to join our fantastic venue, *insert venue name*

What is in it for you?

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.
  
  

The Role

As a hotel porter, the right candidate will be responsible for proving a high and professional level of customer service at all times.

Duties Will Include

• Escort guests to their rooms, showing them the facilities inside the room (light switches, heating control, TV`s and etc).
• Assist customers with their luggage as well as deliver their luggage if early arrivals.
• Be responsible for storing guest luggage on check out as well as tagging it correctly is also important within this role.
• The main focus of this role will be to ensure all customers have the best possible experience, therefore seeing to every need that is required by the customer.
• Directing guests and answering all queries will ensure guests feel welcome and looked after during their stay.
  
  

The Person

• Must have experience within hospitality or a customer service environment.
  
  

The successful applicant must have experience within hospitality or a customer service environment.

The Process

If you think this is the Hotel Porter role for you then apply now and a member of the Hotel team will be in touch