Hotel Night Porter

Formby Hall Golf Resort & Spa; Liverpool City Region; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury golf and spa destination in the Liverpool City Region is seeking a Night Porter to assist in running night shifts. Responsibilities include greeting guests, ensuring security, providing room service, and general reception duties. Ideal candidates will have customer service experience, a positive attitude, and be team players. This role requires the ability to work nights, weekends, and holidays. A comprehensive benefits package is offered, ensuring a rewarding work environment.

Benefits

Company Discount on rooms

Access to discounts and cashback

24/7 Employee Assistance Program

Discounts on hotel food & beverage

Complimentary meal on duty

Free Parking

Qualifications

• Must be able to work night shifts, weekends, and bank holidays.
• Enjoys working at night.
• Able to effectively resolve guest concerns.

Responsibilities

• Greet guests and ensure a welcoming experience.
• Ensure security of the hotel during the night.
• Provide room service and maintain cleanliness of public areas.
• Perform general reception duties and night audit.

Skills

Customer service experience

Positive attitude

Team player

Basic computer skills

Ability to communicate in English

Tools

PMS (Property Management System)

Job description

Who are we?

Formby Hall Golf Resort & Spa is a leading luxury golf and spa destination in the North West of England. Set in 200 acres of lush green landscape, we offer the perfect escape.

Our values

• Respect – We treat every guest and colleague with kindness and dignity.
• Excellence – We go the extra mile in pursuit of outstanding service.
• Accountability – We take ownership of our actions and follow through on our promises.
• Cooperation – We work together as one team to deliver the best experience.
• Honesty – We act with integrity and transparency at all times.

We believe in teamwork, positivity and communication.

We empower our people to bring their whole selves to work and treat every interaction with care and respect.

What’s the role?

The Night Porter is a crucial role that assists our Night Manager / Assistant Night Manager in running the night shifts smoothly at the hotel.

As a Night Porter, you will greet our guests, carry luggage, guide them to their rooms, deliver in-room amenities, and provide room service, among other duties, to ensure our guests are well-cared for throughout the night.

Responsibilities

• Greeting guests and creating a welcoming and memorable arrival / check-out experience.
• Resolving guest concerns - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
• Ensuring the security of the hotel throughout the night, including regular fire checks.
• Providing drinks and room service to resident guests after hours.
• Cleaning and preparing hotel public areas throughout the night.
• Covering general reception duties as required, including guest check-in, check-out, answering the telephone, and night audit procedures.
• Ensuring hotel health & safety procedures are maintained and overseeing emergency response and evacuation procedures as required.
• Assisting with the preparation and setting up of hotel meetings and event spaces as and when necessary.
• First responder in the event of a fire alarm.
• Recording any maintenance issues onto Opera and communicating across other departments.
• Completing handover to day shift prior to leaving in the morning.
• Other duties can be assigned within the scope of the role.

Qualifications

• You love to work at night.
• Customer service experience.
• Knowledge of PMS (desirable).
• A positive attitude and someone who makes our guests smile.
• A great team player who works well with others.
• Ability to communicate in English, verbally and in writing.
• Basic computer skills.
• Ability to work shifts, weekends, and bank holidays.

Perks

• Company Discount on rooms
• Generous recommend a friend scheme
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Access to a 24 / 7 Employee Assistance Program
• Discounts on the hotel food & beverage
• Recognition incentives
• Team Member Events
• Complimentary meal on duty in the Team Member canteen
• Free Parking for cars, mopeds, scooters and bicycles

Equal Opportunity

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

Right to Work

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.