Hotel Manager

Leonardo Hotels; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A prestigious hotel chain in Central London is seeking a Hotel Manager to oversee operations and lead a vibrant team dedicated to providing exceptional guest experiences. The ideal candidate must possess strong people skills, excel in KPI management and be committed to achieving guest satisfaction goals. You will drive strategic initiatives, coach your management team, and ensure compliance with health standards. Enjoy perks like special room rates and ongoing training programs for career growth.

Benefits

Special rates on rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week activities

Wellbeing Calendar

Ongoing training programs

Qualifications

• Proven experience in hotel management or a related field.
• Ability to inspire and motivate a team.
• Strong understanding of guest service standards.

Responsibilities

• Direct strategic initiatives and day-to-day hotel operations.
• Ensure guest satisfaction and meet company KPIs.
• Coach management team for career progression.

Skills

People skills

Team leadership

KPI management

Guest satisfaction focus

Job description

The successful candidate will be based in one of our Central London hotels; further details will be shared during later stages of the recruitment process.

The Hotel Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel‑specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Hotel Manager, you'll keep your hotel running like clockwork and lead your team from the front to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations. We're looking for someone with key people skills, who is great at getting the best out of their team by giving them that get‑up‑and‑go!

Responsibilities

• Set guest satisfaction targets and ensure these are met, using guests' feedback and surveys
• Work towards achieving Gold accreditation for your hotel through Green Tourism by reducing the hotel's carbon footprint
• Be an expert in hitting KPIs and delivering results!
• Coach and support your management team to build the skills necessary to progress in their careers
• Regularly inspect facilities and rooms to ensure we are in compliance with health and safety standards, and our product is to brand standard
• Build relationships with the local community and business leaders
• Collaborate with your local HR team to host engaging activities for your team
• Get involved with company-wide projects to continue evolving the Leonardo Hotels brand

Perks

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why join us?

We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!