Hotel Front Desk Attendant

WizeHire, Inc; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Westminster is seeking a positive and professional hotel front desk agent to deliver exceptional guest experiences. The role involves greeting and checking in guests, handling bookings, and managing guest inquiries. The ideal candidate should possess strong customer service and organizational skills, with a year of hotel experience preferred. This position offers an hourly rate of $19 to $22 based on experience.

Qualifications

• 1+ year of hotel industry experience or related job preferred.
• Exhibits working knowledge of Microsoft Office and reservation management systems.
• Well-versed in taking telephone calls and handling stressful situations.

Responsibilities

• Greet, check-in, and check out guests when they arrive and leave the premises.
• Keep accurate records of all hotel guest account information.
• Manage room bookings in-person, online, and through incoming calls.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Microsoft Office

Reservation management systems

Education

High school diploma, GED, or equivalent

Job description

DoubleTree by Hilton Hotel Denver - Westminster

Westminster , CO , US

Posted 19 days ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Bookkeeping: keep accurate records of all hotel guest account information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Connect with the housekeeping department to ensure guest accommodations are ready
• Field customer complaints when necessary

Qualifications

• 1+ year of hotel industry experience or related job preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• High school diploma, GED, or equivalent

Compensation

$19 - $22 hourly

About DoubleTree by Hilton Hotel Denver - Westminster

Located in Westminster, just off US-36, we offer easy access to downtown Denver and Boulder. Rocky Mountain Airport and Denver International Airport are in close proximity to the hotel. The hotel has superb guest rooms and suites with modern decor and comfortable furnishings, including amenities such as complimentary WiFi and breathtaking views of the Rocky Mountains.