Hotel Duty Manager — Guest Experience Leader

Klarent Hospitality Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK-based hotel group is seeking a Duty Manager to ensure exceptional guest experiences and manage first impressions. This role requires a friendly, efficient individual with strong communication skills and the ability to work under pressure. Responsibilities include greeting guests, handling complaints, and coordinating services for VIP and long-stay guests. This position offers opportunities for personal development within a reputable hospitality brand and rewards for dedication and long service.

Benefits

Cash incentives for referrals

Long service recognition bonus

Meals provided during shifts

Discounted hotel stays

Pension enrolment

Qualifications

• Passionate and willingness to learn.
• Enjoys working as part of a team.
• Ambitious and hard working.
• Calm, efficient, and able to work well under pressure.

Responsibilities

• Greet and assist guests with enquiries.
• Manage guest complaints promptly.
• Meet and greet VIP guests.
• Monitor guest satisfaction and implement improvements.

Skills

Exceptional communication skills

Ability to work under pressure

Positive attitude

Leadership skills

Education

Experience in hospitality

Job description

A UK-based hotel group is seeking a Duty Manager to ensure exceptional guest experiences and manage first impressions. This role requires a friendly, efficient individual with strong communication skills and the ability to work under pressure. Responsibilities include greeting guests, handling complaints, and coordinating services for VIP and long-stay guests. This position offers opportunities for personal development within a reputable hospitality brand and rewards for dedication and long service.