Hotel Duty Manager: Front Office Leader & VIP Experience

VILLAGE HOTEL ALBERT COURT; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A prominent hotel in Greater London is seeking an experienced Front Office Supervisor to ensure efficient functioning and exceptional guest services. The ideal candidate has a minimum of 2–3 years' supervisory experience in the hotel industry and holds a Diploma in Hospitality. Strong leadership and communication skills are essential. This role involves managing staff performance, resolving guest complaints, and optimizing room revenue. The position includes rotating shifts, providing an exciting work environment with comprehensive benefits.

Benefits

Medical benefits

Flexi work options

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Qualifications

• Minimum 2–3 years of Front Office or supervisory experience in the hotel industry.
• Hospitality certifications like CERT or service excellence are an advantage.
• Willing to work rotating shifts, weekends, and public holidays.

Responsibilities

• Ensure the efficient functioning of the Hotel and supervise the Front Office.
• Provide courteous service to guests and handle complaints tactfully.
• Monitor room inventory to maximize utilization and revenue.

Skills

Leadership

Communication

Problem-solving

Service-oriented

Education

Diploma in Hospitality or related field

Tools

Opera PMS

Job description

A prominent hotel in Greater London is seeking an experienced Front Office Supervisor to ensure efficient functioning and exceptional guest services. The ideal candidate has a minimum of 2–3 years' supervisory experience in the hotel industry and holds a Diploma in Hospitality. Strong leadership and communication skills are essential. This role involves managing staff performance, resolving guest complaints, and optimizing room revenue. The position includes rotating shifts, providing an exciting work environment with comprehensive benefits.