Hotel Duty Manager

Platinum Recruitment Consultancy; New Milton; On-site; GBP 41,000; Full time

Job summary

A prestigious 5-star hotel in New Milton is seeking an experienced Hotel Duty Manager. This role involves overseeing hotel operations, ensuring guest satisfaction, and leading FOH and F&B teams to deliver 5-star service. Ideal candidates will possess strong leadership skills and a valid UK driving licence, with the opportunity for career progression and excellent staff benefits.

Benefits

£40,200 per annum

Live-in accommodation available

Discounted room and F&B rates

Friend and family discounts

Long service awards

Discounted spa treatments

Staff parties and incentives

Qualifications

• Experience across front of house and F&B within a hospitality environment.
• Strong leadership skills and confidence to lead independently.
• A valid UK driving licence.

Responsibilities

• Ensure smooth operations during shifts and deliver excellent guest experiences.
• Oversee FOH and F&B operations confidently.
• Handle guest requests and complaints effectively.

Skills

Leadership

Communication

Guest-focused mindset

Tools

OPERA Cloud

Job description

Overview

Hotel Duty Manager - Join a 5-Star Luxury Hotel in New Milton. Are you a confident Hotel Duty Manager with experience across both front of house and F&B? This is an exciting opportunity to step into a leadership role at a prestigious 5-star hotel in New Milton, offering excellent benefits and live-in accommodation if required.

Benefits

• £40,200 per annum
• Live-in accommodation available
• Discounted room and F&B rates after 6 months
• Friend and family discounts
• Long service awards (1, 5 & 10 years)
• Discounted spa treatments
• Shop and wine at cost price
• Christmas voucher & employee awards
• Staff parties, incentives & "refer a friend" scheme

Responsibilities

• As Hotel Duty Manager, take ownership of the hotel during shifts, ensuring smooth operations across all departments and delivering a seamless guest experience.
• Oversee both FOH and F&B operations with confidence.
• Attend daily briefings to understand guest needs, VIPs and special occasions.
• Welcome and bid farewell to guests in a warm, professional manner.
• Handle guest requests, special requirements and complaints effectively.
• Support teams to deliver a 5-star standard of service at all times.
• Use OPERA Cloud knowledge (desirable) to support smooth hotel operations.
• Drive between departments as required; a valid UK driving licence is essential.

Qualifications

• Experience across front of house and F&B within a hospitality environment.
• Strong leadership and communication skills, with the confidence to lead shifts independently.
• A guest-focused mindset, ensuring every visitor enjoys a 5-star experience.
• Knowledge of OPERA Cloud is preferable but not essential.
• A valid UK driving licence.

This role offers the opportunity to develop your management skills in a world-class luxury hotel, with fantastic career progression potential and excellent staff benefits.

Apply now - we'd love to hear from you.

Job Number │ (phone number removed) / INDSOTONMGR

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy