Hotel Duty Manager

Carden Park Hotel; Chester; On-site; GBP 29,000; Full time

Job summary

A luxury resort hotel in Chester is looking for a Hotel Duty Manager to oversee daily operations and ensure exceptional guest service. You will supervise the front-of-house teams, handle guest complaints, and coordinate with various departments. Previous experience in a food and beverage department is necessary. The role offers a competitive salary and numerous benefits, including discounts on accommodation and access to leisure facilities.

Benefits

Generous bonus scheme

Discounted hotel accommodation

Discounted food and drink

Free staff lunch

Free on-site parking

Free Golf and Leisure Club membership

Career development through funded qualifications

Two paid charity days per year

Qualifications

• Previous experience in a food and beverage department is required.
• Ability to maintain high service standards and handle guest complaints.

Responsibilities

• Oversee daily hotel operations as Manager-on-Duty.
• Ensure exceptional guest service and resolve issues.
• Supervise front-of-house teams and support training.

Skills

Exceptional guest service

Team supervision

Incident handling

Attention to detail

Job description

Overview

Job Title: Hotel Duty Manager
Contract: Full time permanent
Salary: £28,269 per annum plus service charge + extensive benefits

We are searching for a warm and welcoming individual to join our team as a Hotel Duty Manager.

Responsibilities

• Oversee daily hotel operations and act as Manager-on-Duty during assigned shifts.
• Ensure exceptional guest service and resolve any issues or complaints promptly.
• Supervise front-of-house teams and support staff performance and training.
• Coordinate with all departments to maintain smooth, high-quality service.
• Conduct regular property checks to ensure safety, cleanliness, and standards.
• Handle incidents, emergencies, and ensure proper reporting and handovers.

Be Part of Team Carden

Providing world class service is at the heart of everything we do. You will have the ability to work to high standards and an excellent eye for detail. You must have previous experience within a food and beverage department. This is a great opportunity to work in a luxury resort hotel with a fantastic team and for those looking to progress their careers in a management operational role.

The Perks of Team Carden

• Generous bonus scheme / share of the service charge
• Discounted hotel accommodation for yourself, family and friends
• Discounted food and drink to enjoy in the hotel when not on shift
• Discounted use of our award winning spa, alongside treatments and retail
• Free staff lunch provided
• Free on-site parking
• Access to wellbeing assistance and an Online GP
• Free Golf and Leisure Club membership, including free use of the gym & swimming pool
• Free regular transport mini-bus from Wrexham
• Progression opportunities for all
• Career development through funded qualifications
• Discounted use of the outdoor pursuits facilities
• Two paid charity days per year