Hotel Director

Barratt Redrow; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Sheffield seeks a Hotel Director to oversee operations onboard a vessel. This role involves managing multiple departments including Food & Beverage and Guest Relations, while ensuring performance aligns with company targets. Applicants should have a minimum of five years' senior leadership experience in the hotel or cruise industry and possess strong communication, decision-making, and interpersonal skills. A Bachelor's degree in hospitality management or related field is preferred.

Qualifications

• Minimum of five years' experience as a senior leader in a luxury hotel or cruise industry.
• Ability to lead in a culturally diverse and dynamic environment.
• Knowledge of business and organizational planning processes.

Responsibilities

• Oversee the functions of Hotel Operations onboard the vessel.
• Drive and maximize results on company targets and KPIs.
• Manage day-to-day operation and performance of Hotel Operations departments.

Skills

Leadership

Communication

Problem solving

Interpersonal skills

Education

Bachelor's degree in hospitality management or related field

Tools

Intermediate computer skills

Job description

Overview

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI's). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue‑generating areas. The Hotel Director is responsible for the day‑to‑day operation and performance of all of the departments within Hotel Operations.

Qualifications

• Minimum of five years' experience as a senior leader in a luxury (4/5 star) hotel or cruise industry environment.
• Exceptional communication, problem solving, decision making and interpersonal skills.
• Ability to lead with a “global” perspective in a culturally diverse and dynamic environment.
• Knowledge of the principles and processes involved in business and organizational planning, coordination and execution, including strategic planning, resource allocation, workforce planning and management, leadership techniques and production methods.
• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
• Knowledge of policies and practices involved in the human resources function.
• Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.
• Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or “on the job” progressive experience equivalent.
• Intermediate computer software skills required.